windows explorer AND internet explorer crashes

[Guest]

every time i try to open anything that uses these programs i get a
'windows/internet explorer has encountered a problem and needs to close' crash
i think i have a virus
in my processes i have 2 strange ones
one is n6tgoxae.exe
the other is 86851316.exe
norton fixes this is for a short while but then the problem soon returns
i have also tried spybot search and destroy as well as running AdAware
can anyone help me on how to fix my explorer problems and gettin rid of
these processes???

 

[Michael T]

Make sure NAV, Ad-aware and Spybot have the latest updates.

Turn off System Restore and reboot in Safe Mode (pressing F8 a few times
while booting.)

Run all three applications again.

Reboot in Normal mode and turn on System Restore.

 

[Guest]

ok thanks
i ll try this in the morning as its getting quite late now here
i ll let you know how it goes