Hi Matt,
Unplug from your Internet connection, and then repair Windows:
using this method:
http://michaelstevenstech.com/XPrepairinstall.htm
Afterwards, boot up your system and test the game before you turn
back on your XP Internet Firewall, plug back into your Internet con-
nection and install the updates from:
http://windowsupdate.microsoft.com
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
| No luck.
|
| I also took the game back to Best Buy and swapped it - just in case
| there was something in the game. No luck - same problem. I even loaded
| the game on my wife's work laptop and it's fine, so it's definately
| something with my computer.
|
| I'm completely miffed. It's so bizarre that this craps out in the spot
| it does. Oh well.
|
| If you have any other ideas, let me know. Thanks for you help.
|
|
| Matt B.
|
|
|
| "Jimmy S." <Private> wrote in message | > Hi Matt,
| >
| > Want to see if this was caused by a Windows Update?
| > Set a restore point, physically unplug your computer
| > from the Internet and then go into Control Panel / Add-
| > Remove programs and remove one Windows Update
| > at a time, but reboot and test the game with your admin
| > account after each update that you remove to identify
| > which update (if any) is responsible for the problem.
| >
| > Afterwards, you can recover using the restore point!
| > --
| > How to use Windows XP System Restore:
| >
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S.
http://mvp.support.microsoft.com
| >
| > Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
| > MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| > | No luck. I still get the error, no matter which drive I disable.
| > |
| > | Any other thoughts? Thanks.
| > |
| > |
| > | Matt B.
| > |
| > | "Jimmy S." <Private> wrote in message | > | > Hope it works out for you Matt!
| > | >
| > | > Cheers,
| > | > Jimmy.
| > | >
| > | > |I will give it a try tonight.
| > | > |
| > | > | I did exchange a few emails with EA support - they were very quick to
| > | > | get back to me - kind of surprised - but the things they suggested
| > | > | didn't help. Here's a list of steps I took, both with their help and
| > | > | on my own:
| > | > |
| > | > | - updated video driver
| > | > | - installed all recommended/critical udpates from windows
| > | > | - diabled all background tasks, such as virus software, etc.
| > | > | - closed all processes (EA's suggestion) under my user name, except
| > | > | taskmgr.exe and explorer.exe.
| > | > | - copied cd contents to desk top and tried loading from there - same
| > | > | problem
| > | > | - tried loading from both drives - same problem
| > | > | - bypassed the autoload and click on the executable program - same
| > | > | problem
| > | > | - updated direct x
| > | > |
| > | > | IMPORTANT NOTE - I have a dell 8100 (or 8200, can't remember), with a
| > | > | 1.7+ Gig processor, 256 meg DDR, and a 64 meg nVidia GeForce 2 MX 400.
| > | > | The Return of the Kings game says I need a GeForce 2 GTS card or
| > | > | greater. Not being a gamer, I saw 'GeForce 2' and thought I had what I
| > | > | needed. I know better now, but I was still hoping to see if I could
| > | > | play the game.
| > | > |
| > | > | I don't know if having this card could cause this particular problem,
| > | > | but your thoughts are welcome. It just seems weird that I get the
| > | > | autorun error as described below each time, instead of something from
| > | > | the game telling me my card won't work with it. Each time, right after
| > | > | entering the key code, I hit enter and get the error message.
| > | > |
| > | > | I'll try loading with the DVD disabled tonight.
| > | > |
| > | > | Thanks for you assistance.
| > | > |
| > | > |
| > | > | Matt B.
| > | > |
| > | > |
| > | > |
| > | > | "Jimmy S." <Private> wrote in message | > | > | > Hi Matt,
| > | > | >
| > | > | > Since you have 2 drives, disable the DVD, install the game
| > | > | > from the CD ROM and see if it works. If not, try the reverse.
| > | > | > It's a long shot, but if anything it might identify the source of
| > | > | > the problem.
| > | > | >
| > | > | > --
| > | > | > Cheers, Windows XP MVP Shell / User
| > | > | > Jimmy S.
http://mvp.support.microsoft.com
| > | > | >
| > | > | > Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > | > | > Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
| > | > | > MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > | > | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > | > | > _________________________________________________________
| > | > | >
| > | > | > | I've had the exact same problem as described below - I put in the CD,
| > | > | > | click the install, then fill in the registration codes, hit submit,
| > | > | > | and get an error - it says "Electronic Arts Autorun has encounted a
| > | > | > | problem and needs to close...etc."
| > | > | > |
| > | > | > | I've gone through all the same things people below describe - update
| > | > | > | drivers, windows, etc., etc.
| > | > | > |
| > | > | > | I have a CD and a DVD-rom drive, and encounter the same problem each
| > | > | > | time.
| > | > | > |
| > | > | > | Has anyone found any answers to this?
| > | > | > |
| > | > | > | Thanks.
| > | > | > |
| > | > | > |
| > | > | > | matt b.
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | > | > I have had the same issue and using a cd rom as opposed
| > | > | > | > to a dvd-rom does not solve this issue there is something
| > | > | > | > with the ntdll.dll file that is having an issue here and
| > | > | > | > I am currently working to see if i can find a fix. If
| > | > | > | > anyone else could help on this issue it would be greatly
| > | > | > | > apprieciated.
| > | > | > | >
| > | > | > | > John
| > | > | > | > >-----Original Message-----
| > | > | > | > >Hi!
| > | > | > | > >
| > | > | > | > >First think I you do is ask your roommate to allow you to
| > | > | > | > >install his CD Player onto your computer. This will let
| > | > | > | > >you know right away whether a problem with your DVD
| > | > | > | > >player causing your installation to fail. Good luck!
| > | > | > | > >
| > | > | > | > >--
| > | > | > | > >Cheers, Windows XP MVP
| > Shell / User
| > | > | > | > >Jimmy S.
| >
http://mvp.support.microsoft.com
| > | > | > | > >
| > | > | > | > >Game FAQs:
http://support.microsoft.com/default.aspx?
| > scid=FH;[LN];gms
| > | > | > | > >Visit my Zone.com / Gaming Helpsite:
| >
http://nibblesnbits.tk or Call / Contact
| > | > | > | > >MS Support at:
http://support.microsoft.com/default.aspx?
| > scid=sz;en-us;top
| > | > | > | > >My advice is donated "AS IS" without warranty; nor do I
| > confer any rights.
| > | > | > | > >_________________________________________________________
| > | > | > | > >
| > | > | > | > | > >| I did a search to try to find some help, but to no
| > avail.
| > | > | > | > >| I'm about to panic and just burn my pc to a crisp. I've
| > | > | > | > >| tried installing the PC-CD version of Lord of the
| > Rings:
| > | > | > | > >| Return of the King on my computer, and everything goes
| > | > | > | > >| just fine until after I've input the CD-Key. It shows
| > me
| > | > | > | > >| a Windows error message saying "Electronic Arts Autorun
| > | > | > | > >| has encounted a problem and needs to close . . ."
| > | > | > | > >|
| > | > | > | > >| I've tried disk clean-up, disk defrag, disk scan/check,
| > | > | > | > >| I've changed the drive path (per EA's instructions),
| > I've
| > | > | > | > >| tried shutting down all extraneous background
| > processes,
| > | > | > | > >| etc. I even exchanged the game and tried a different
| > one.
| > | > | > | > >| It works on my roommate's computer (or at least will go
| > | > | > | > >| beyond the point mine can) so I'm convinced the CD is
| > | > | > | > >| fine. I'm also sure that my own DVD-Rom is operating
| > | > | > | > >| fine, since it can read the disk contents.
| > | > | > | > >|
| > | > | > | > >| I'd like to play this game, but since it won't install,
| > | > | > | > >| I'm in trouble. EA seems to be of little help, so I
| > hope
| > | > | > | > >| someone can help me.
| > | > | > | > >|
| > | > | > | > >| My system info:
| > | > | > | > >| Windows XP Pro 5.1
| > | > | > | > >| Pentium 4 1.60 GHz
| > | > | > | > >| 512 MB RAM
| > | > | > | > >| free space: 994 MB available
| > | > | > | > >| DirectX 9.0b
| > | > | > | > >| ATI Radeon 9600, Catalyst 9.0
| > | > | > | > >| Creative SB Audigy sound card
| > | > | > | > >|
| > | > | > | > >
| > | > | > | > >
| > | > | > | > >.
| > | > | > | > >
