Windows Error during Complete PC Backup

M

Mike Cook

Trying to do a Full backup using Vista Business , Fails with the following
error

The parameter is incorrect (0x80070057)

Any ideas

System is dual boot with XP , backing up to external USB drive
 
J

Jill Zoeller [MSFT]

I've seen this error during restores but not during backup. Can you email me
the .etl files from Windows\Logs\CompletePC\CompletePC.*.etl? Remove
"online" from my address.
 
L

Lang Murphy

Well, I googled 0x80070057 and there were no returns related to complete pc
backup. Could be a Vista bug (C++). I've used Complete PC backup here on a
couple of different PC's without issue.

I have seen some posts by others saying that in certain dual boot XP / Vista
scenarios, XP will mess with Vista's restore points, i.e., wipe them out.
That might be what's causing your problem... not saying it is... just taking
a SWAG that Complete PC Backup may be looking for, or trying to update,
"wiped out" restore points...

Good luck.

Lang
 
R

Richard

That would be my guess, I think it might be dualboot related.
I've used the complete PC backup on a few installations, but they are Vista
only & it works fine.
When you start the backup it makes a restore point, even on my machine with
system restore turned off, it makes a restore point immediately before
starting the backup.
 
J

Jill Zoeller [MSFT]

For the various Complete PC Backup errors that we've investigated, none of
them were related to dual-booting. Not that I can rule that out, of course.
We'd need the log files to look at this further.
 
G

Guest

I receive the same message when attempting to use the Auto Backup to a CD on
a new laptop, running Windows Vista Business. It is not dual backup.
 
L

Lang Murphy

Jill,

Would certainly like to follow this thread. It's encouraging that you're on
top of this.

Thanks,

Lang
 
M

Mike Cook

Jill Zoeller said:
I've seen this error during restores but not during backup. Can you email
me the .etl files from Windows\Logs\CompletePC\CompletePC.*.etl? Remove
"online" from my address.

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
Click to expand...
Jill

Thanks for your help

I've posted the logs online, you can download them from

www.mjcook.co.uk/vistalogs/CompletePC.0.etl
www.mjcook.co.uk/vistalogs/CompletePC.1.etl
www.mjcook.co.uk/vistalogs/CompletePC.2.etl
www.mjcook.co.uk/vistalogs/CompletePC.3.etl

Mike
 
M

Mike Cook

J

Jill Zoeller [MSFT]

Can you confirm that you are getting the exact error as Mike (including the
error code), and not just the same behavior and error message text? Sorry to
have to ask but usually in these cases the code is slightly different.

Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
 
J

Jill Zoeller [MSFT]

First, two address everyone who has responded, the problem that Mike Cook
found is probably not the same as what others have reported. We're still
investigating this but it appears to be related to how the drive was
re-imaged. I don't think this is the same problem as those who have brand
new computers and are backing up to CD/DVD.


SGS, will you email me the following information? Let me know if you have
questions about how to do this. My email address is correct minus "online."

1. A description of the problem, including the exact error message and error
code (a screenshot will work)
2. A screenshot of your Disk Management screen showing disks and volumes.
3. Contents of %windir%\logs\windowsbackup\
4. Generate a log file using the instructions below and email it to me:

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log.

Next, reproduce the error. You should have a file called asr.log under c:\.
 
C

Cal Bear '66

Vista File Backup and Complete PC Backup work just fine with USB hard drives
(and DVDs too).
 
C

Cal Bear '66

Where does Microsoft say this?

I and many others backup/image to USB hard drives (and DVDs) with no problems
whatsoever.
 
I

Ian Betts

I have vista and its help says you cannot and when you try to read any drive
it will only show your RW drive. So unless you use another program explain
to me exactly how you do it please.
 
C

Cal Bear '66

From Vista's Help and Support:

"External hard disks. If your computer has a USB port, you can attach an
external hard disk to it and then back up files to the external disk. Be sure to
buy an external hard disk that has plenty of space for your backups (200 GB is a
good choice). For maximum protection, keep your external hard disk in a
fireproof location separate from the computer."

Search Help and Support for "Backup".
 
I

Ian Betts

OK and yes I must agree that it could be the pen not the drive that will or
won't. It sure won't to the Pen but that may because at the time Vista was
written Pen's were not very bid on capacity, now of course they are.
 
I

Ian Betts

OK Richard. If you put Mount Hard Drives in the Help and Support search box
you will get a read out about mounting drives. It may need this carried out.
 

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