Windows disabled DVD device & I can't enable it again

[Maritza]

I just got one of the external DVD writers yesterday, and
it was working at first - I got to play one DVD, and I
did burn a CD. But tonight I put in a DVD, and no window
came up. It's plugged in and connected everywhere. I went
to Device Manager, and it has a red "X" on it. Under
Properties, it says "Device is Disabled", and when I
click "Enable Device", it says "Windows was unable to
enable this device". Also, it doesn't show it as E)
anymore under My Computer, but it does recognize it under
Device Manager.

 

[Guest]

I think I am having a similar problem and would really
appreciate if somone knows how to fix this. I had
purchased a new music CD and went to play it in my laptop
DVD/RW drive. The CD has "Copy Controlled" technology,
which I guess is there as security against piracy, but I
had only intended to listen to the CD. Now the drive does
not appear under My Computer. It appears to be disabled
in the device manager - I've tried reinstalling the
drive, I get an error message saying "Windows cannot
start this hardware device because its configuration
information (in the registry) is incomplete or damaged.
(Code 19)". Help would be really appreciated!