Windows - Corrupt File dialogue box at startup

[James Corey]

I recently installed, and subsequently UNINSTALLED
Napster 2.0. Shortly after uninstallation, problems
surfaced.

At every system startup, after the XP Pro screen, my
computer goes to the System Checkdisk Screen (recovery
mode?) and attempts to scan three drives for errors, and
then continues to the login screen.

Everything seems fine, except when system goes into and
resumes from Standby Mode, I get a Windows - Corrupt File
box which reads "The file or directory H:\System Volume
Information\tracking.log is corrupt and unreadable.
Please run the Chkdsk utility." I run Chkdsk, but to no
avail.

In Windows Explorer, I seem to have "grown" an H:\ drive
which is an EXACT duplicate of my F:\ drive. However, in
Computer Management, drive H:\ does not exist. My F:\
and G:\ drives are simple dynamic volumes in NTFS...

Also, when I try to access my H:\ drive, Windows Explorer
crashes.

Any info from you all? Thanks in advance.

 

[Shain Wray [MSFT]]

Hello James,

Does the problem occur in Safe Mode?

If so, then you likely have registry corruption or possibly bad sectors on
your hard drive. To check for bad sectors run the following command -
chkdsk /F /R

If not, then try the following -

A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don’t see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don’t see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.

For Services:
G) Click the Services tab and check the box for “Hide all Microsoft
Services.”
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.

For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.

J) Repeat until you track down the offending component.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

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