-----Original Message-----
Hi
Can you state the exact error message?
What is the OS you are using.
Maybe the following article may help:
Reference Link:
http://support.microsoft.com/default.aspx?scid=kb;en- us;829779&Product=winxp
You receive "Remote Access Connection Manager" and "Remote Assistance
Prepare System Restore" error messages in Windows XP
Important This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 - Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?kbid=256986
RemoteAssistancePrepareSystemRestore could not beSYMPTOMS
=========
On your Microsoft Windows XP Service Pack 1 (SP1)-based computer, you may
experience one or more of the following symptoms:
o When you try to connect to an Internet connection or create a new network
connection, you may receive the following error message:
Cannot load Remote Access Connection Manager.
Error 711
o When you right-click My Computer, and then click Properties, you may
receive the following error message:
Rundll32.exe Entry point not found.
The procedure entry
confers no rights.located in the dynamic link library winsta.dll.
o When you try to start the Remote Access Connection Manager service, you
may receive the following error message:
Could not start the Remote Access Connection Manager service on Local
Computer.
Error 5: Access is denied
o When you try to perform a system restore, you may receive the following
error message:
Restrui.exe Entry point not found.
The procedure entry Remote Access Connection Manager and
RemoteAssistancePrepareSystemRestore related error messages appears in
Windows XP could not be located in the dynamic link library winsta.dll
CAUSE
======
This problem may occur if either of the following conditions is true:
o You install SP1 for Windows XP when Windows XP Home is installed, and
then you upgrade to Windows XP Professional.
o You install SP1 for Windows XP and then use the System Restore feature
to restore Windows to a state before the installation of the service pack.
Either of these conditions may cause a mismatch of the registry settings in
the System registry hive.
RESOLUTION
================
To resolve this problem, use the following methods.
Method 1
Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
Make sure that the Objectname entry is set to LocalSystem in the following
registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\RasMan
After you do so, delete the following registry subkeys. These subkeys on a
Windows XP-based computer that does not have SP1 installed may cause the
symptoms that are described earlier in this article:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\RasMan\PPP\EAP\25
n\PPP\EAP\26
To make sure that the Objectname entry is set to the LocalSystem value, and
to back up the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
registry subkey, follow these steps:
1. Start registry editor.
2. Locate the following subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\RasMan
3. On the File menu, click Export.
4. In the File Name box, type exported rasman key, and then click Save.
5. In the RasMan subkey, locate and then click the ObjectName string
entry.
6. If the value of the ObjectName entry is not set to LocalSystem, click
Modify on the Edit menu.
7. In the Value data box, type LocalSystem, and then click OK.
To delete the 25 and 26 subkeys from the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMa n registry
subkey, follow these steps:
1. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\RasMan\PPP\EAP\25
2. On the Edit menu, click Delete.
3. Click Yes.
4. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service
s\RasMan\PPP\EAP\26
5. On the Edit menu, click Delete.
6. Click Yes.
7. Quit Registry Editor, and then restart your computer.
Method 2
If you still receive an error message when you try to perform a system
restore after you complete the steps in Method 1, do the following:
1. Click Start, click Run, and then type %windir% \inf.
2. Locate the Sr.inf file, right-click the file, and then click Install.
3. In the Files Needed dialog box, click Browse. Locate the Sr.sys file in
the i386 folder of the Windows XP CD, click the file, and then click OK.
4. When the installation is completed, restart your computer.
MORE INFORMATION
========================
After you perform an in-place upgrade or repair installation, you must
reinstall all updates to Windows. To reinstall Windows updates, visit the
following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com
To prevent this problem, install the Q329441 critical update from the
Microsoft Windows Update Web site.
For additional information about how to obtain the latest Windows XP
service pack, click the following article number to view the article in the
Microsoft Knowledge Base:
322389 - How to obtain the latest Windows XP service pack
http://support.microsoft.com/default.aspx?kbid=322389
For additional information about how to perform an in- place upgrade
(reinstallation) of Windows XP, click the following article number to view
the article in the Microsoft Knowledge Base:
315341 - How to perform an in-place upgrade (reinstallation) of Windows
XP
http://support.microsoft.com/default.aspx? kbid=315341
REFERENCES
================
For additional information about the "RUNDLL32.EXE - Entry Point Not Found"
error message, click the following article numbers to view the articles in
the Microsoft Knowledge Base:
330159 - "RUNDLL32.EXE - Entry Point Not Found" error message when you
start your computer
http://support.microsoft.com/default.aspx? kbid=330159
832323 - "Rundll32.exe entry point not found" error message when you open
My Computer system properties or the system configuration utility
For additional information about how to create a network connection after
you install Windows XP, click the following article numbers to view the
articles in the Microsoft Knowledge Base:
329441 - You cannot create a network connection after you restore Windows
XP
http://support.microsoft.com/default.aspx? kbid=329441
330163 - "Error 711: Cannot Load Remote Access Service Connection Manager"
error message when you create network connection
http://support.microsoft.com/default.aspx?kbid=330163
The information in this article applies to:
o Microsoft Windows XP Professional
o Microsoft Windows XP Professional SP1
o Microsoft Windows XP Home Edition
o Microsoft Windows XP Home Edition SP1
Shilpa Sinha
This posting is provided "AS IS" with no warranties, and
c:\windows\rundll32.exe in the Open-----Original Message-----
Hi
Maybe this can help:
Cannot Find the Rundll32.exe File When You Open Control Panel
SYMPTOMS
==========
When you open Control Panel, you may receive an error message that is
similar to the following:
Windows cannot find C:\Windows\Rundll32.exe make sure you typed the name
correctly and try again.
CAUSE
=======
This issue occurs because of a missing or corrupted Rundll32.exe file. This
issue may also be caused by a virus.
RESOLUTION
=========
To resolve this issue, follow these steps:
1. Put the Windows XP CD ROM disk in the CD ROM drive.
2. Click Start, and then click Run.
3. Type expand X:\i386\rundll32.ex_
confers no rights.box, where X is the letter of your CD ROM Drive.
4. Restart the computer.
MORE INFORMATION
=============
For additional information or if you suspect you might have a virus, click
the following article number to view the article in the Microsoft Knowledge
Base:
306913 - Error Message Caused by Sircam32 Virus When You Start a Program
http://support.microsoft.com/default.aspx?scid=kb;EN- US;306913
The information in this article applies to:
o Microsoft Windows XP Home Edition
o Microsoft Windows XP Professional
Shilpa Sinha
This posting is provided "AS IS" with no warranties, and
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