Windows can`t open Add printer (0x000006be)

[Guest]

Hello;

Does someone can help me.Vista ultimate I had a printer a few weeks ago
Ricoh AP410n and there where no problems. then a collega installed a HP5600
and then the problems started. You cannot install,remove or use a printer or
Server properties. The Printer spooler is not started. After you manuelly
start the spooler, you will receive Windows can`t open Add printer Operation
could not be completed.(0x000006be)
Have found several suggestions on google but none of them worked.


Thanks,


Koen

 

[Dan [MSFT]]

Koen,

The most likely cause for this problem (the spooler crashing) is a bad
driver installed on it. Unfortunately, since you can't get the spooler to
run, it's hard to remove the offending drivers. Check out the instructions
here: http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

I suggest you remove all drivers, then add them back one at a time, printing
test pages along the way. Make sure the drivers you are adding are
specifically built for Vista.

Dan

 

[Guest]

Dan,

Thanks, I also think that the problem was a driver. I removed all from files
and registry but that was not the answer. I now have copied the key spooler
and the key printers from the registry from another computer and I think it
works now.

Koen