window explorer NTDLL.DLL error

[stephen]

Hi, I am having a windows explorer problem. Every once in
a while if
im
accessing things like, control panel, my computer, my
documents, (and
sometimes even Internet explorer) etc. i get this error
that pops up.
Windows Explorer has encountered a problem and needs to
close. Then i
press
ok, my task bar at the bottom of the screen disapears for
a minute,
reappears and then either everything is normal, or the
computer starts
running hella slow. Like a 300 mhz machine with 64 megs
of ram. In the
error
details It says Mod Name: ntdll.dll and Appname:
explorer.exe. I have
tried
doing a system restore and a clean install of my OS,
Still have the
same
error. I've tried the Run>Regsrv32 ntdll.dll fix and it
says ntdll.dll
was
loaded, but the dllregisterserver entry point was not
found, this file
can
not be registered. I also ran run > cmd sfc /scannow,
still having the
problem. I am running norton
antivirus and
firewall. I updated my virus definitions and it says im
virus free. I
even
ran an online virus scan to double check it. I am running
pentium 4, 768 200 ddr ram, 30gb HD., Windows Xp home
With All Avail Updates.
Everything normally works fine, just comes on a few times
a day. I
can't
seem to shake this thing. Thanx for any help that u can
give me,,,peace
(e-mail address removed)

 

[Sharon F]

Hi, I am having a windows explorer problem. Every once in
a while if
im
accessing things like, control panel, my computer, my
documents, (and
sometimes even Internet explorer) etc. i get this error
that pops up.
Windows Explorer has encountered a problem and needs to
close. Then i
press
ok, my task bar at the bottom of the screen disapears for
a minute,
reappears and then either everything is normal, or the
computer starts
running hella slow. Like a 300 mhz machine with 64 megs
of ram. In the
error
details It says Mod Name: ntdll.dll and Appname:
explorer.exe. I have
tried
doing a system restore and a clean install of my OS,
Still have the
same
error. I've tried the Run>Regsrv32 ntdll.dll fix and it
says ntdll.dll
was
loaded, but the dllregisterserver entry point was not
found, this file
can
not be registered. I also ran run > cmd sfc /scannow,
still having the
problem. I am running norton
antivirus and
firewall. I updated my virus definitions and it says im
virus free. I
even
ran an online virus scan to double check it. I am running
pentium 4, 768 200 ddr ram, 30gb HD., Windows Xp home
With All Avail Updates.
Everything normally works fine, just comes on a few times
a day. I
can't
seem to shake this thing. Thanx for any help that u can
give me,,,peace
(e-mail address removed)

There are a many possible causes for this error message.

A good discussion can be found here:
http://www.securityfocus.com/bid/7116
(Be sure to click on the tabs of the above page to see all of the
information)

Since a few of the currently prevalent worms can cause this type of error,
you should scan your system with an up to date antivirus program as well.