ntdll.dll error message

[orion]

i need help
windows explorer keeps crashing
the error report list the cause as 'ntdll.dll'
the events viewer says: The shell stopped unexpectedly
and Explorer.exe was restarted.
and
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_MANDATORY_PROFILE
Message: The profile for user %1 is mandatory.

i can find nothing anywhere to help me with this.
thanx

 

[Rob aka Raptor_66th_FC]

-----Original Message-----
i need help
windows explorer keeps crashing
the error report list the cause as 'ntdll.dll'
the events viewer says: The shell stopped unexpectedly
and Explorer.exe was restarted.
and
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_MANDATORY_PROFILE
Message: The profile for user %1 is mandatory.

i can find nothing anywhere to help me with this.
thanx.

Hi Orion,
Use the Windows XP 'System File Checker' (sfc),
http://www.microsoft.com/windowsxp/home/using/productdoc/e
n/default.asp?
url=/windowsxp/home/using/productdoc/en/system_file_checke
r.asp .. simply put your Windows XP CD in and use the
following command in 'Start\Run\sfc /scannow .. this will
renew your *.dll cache .. Good Luck!

Rob aka Raptor_66th_FC

 

[orion]

-----Original Message-----

-----Original Message-----
i need help
windows explorer keeps crashing
the error report list the cause as 'ntdll.dll'
the events viewer says: The shell stopped unexpectedly
and Explorer.exe was restarted.
and
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_MANDATORY_PROFILE
Message: The profile for user %1 is mandatory.

i can find nothing anywhere to help me with this.
thanx.

Hi Orion,
Use the Windows XP 'System File Checker' (sfc),
http://www.microsoft.com/windowsxp/home/using/productdoc/ e
e
r.asp .. simply put your Windows XP CD in and use the
following command in 'Start\Run\sfc /scannow .. this will
renew your *.dll cache .. Good Luck!

Rob aka Raptor_66th_FC

.THANX RAPTOR!! ILL TRY THAT

 

[orion]

does not help
still get the "shell stopping unexpectdidly"
EVENT_MANDATORY_PROFILE

why is there no help with this from microsoft??????????

 

[Frank Saunders, MS-MVP]

does not help
still get the "shell stopping unexpectdidly"
EVENT_MANDATORY_PROFILE

why is there no help with this from microsoft??????????

This is a peer to peer support newsgroup. When people from Microsoft do
shoe up they are generally posting on their own (unpaid) time.

P.S. MVPs are not from Microsoft.