Win32 error encountered - seek advice

[Guest]

Posted the following to the "Help" board as well....

I'm on PC running Windows XP, installed about one year ago. First encountered
a problem yesterday that I will be exploring later today. Seek your input.

After a few minutes of routine Web surfing, my screen froze. I powered off
to reboot, and began to receive "Generic Host Process Win32 Service" problem
messages and "Dr. Watson Postmortem debugger" error messages -- pointing to
problems in my C: document files. (suffixes are \svchost.exe.mdmp and
\appcompat.txt)

Symptoms -- I cannot open or manipulate desktop folders, "My Computer" icon,
or Control Panel. Attempts lead to error message and/or momentary blank
screen before refreshinging. Web browsing and Exchange e-mail access is
functioning. Haven't yet explored all applications.

I ran some Norton Utililities including Win Doctor, which cleaned up a raft
of "medium" problems, and plan to run a full virus scan later.

Any ideas about what I might be looking at?

Thanks

 

[Yves Leclerc]

Check of viruses and spywares. Antiviruses programs may not check for
spywares (yet!)

 

[Guest]

Posted the following to the "Help" board as well....

I'm on PC running Windows XP, installed about one year ago. First encountered
a problem yesterday that I will be exploring later today. Seek your input.

After a few minutes of routine Web surfing, my screen froze. I powered off
to reboot, and began to receive "Generic Host Process Win32 Service" problem
messages and "Dr. Watson Postmortem debugger" error messages -- pointing to
problems in my C: document files. (suffixes are \svchost.exe.mdmp and
\appcompat.txt)

Symptoms -- I cannot open or manipulate desktop folders, "My Computer" icon,
or Control Panel. Attempts lead to error message and/or momentary blank
screen before refreshinging. Web browsing and Exchange e-mail access is
functioning. Haven't yet explored all applications.

I ran some Norton Utililities including Win Doctor, which cleaned up a raft
of "medium" problems, and plan to run a full virus scan later.

Any ideas about what I might be looking at?

Thanks

 

[Guest]

in your browser go to tools/manage add ons click javaas32.dll/setting/disable
click ok done bradann24