Win 32 error - advice

[Guest]

I'm on PC running Windows XP, installed about one year ago. First encountered
a problem yesterday that I will be exploring later today. Seek your input.

After a few minutes of routine Web surfing, my screen froze. I powered off
to reboot, and began to receive "Generic Host Process Win32 Service" problem
messages and "Dr. Watson Postmortem debugger" error messages -- pointing to
problems in my C: document files. (suffixes are \svchost.exe.mdmp and
\appcompat.txt)

Symptoms -- I cannot open or manipulate desktop folders, "My Computer" icon,
or Control Panel. Attempts lead to error message and/or momentary blank
screen before refreshinging. Web browsing and Exchange e-mail access is
functioning. Haven't yet explored all applications.

I ran some Norton Utililities including Win Doctor, which cleaned up a raft
of "medium" problems, and plan to run a full virus scan later.

Any ideas about what I might be looking at?

Thanks

 

[Guest]

I have been having similar problems to Gord.
Generic Host Process Win32 Service - recovery from serious crash messages
pointing to problems in C: document files with suffixes \svchost.exe.mdmp
and
\appcompat.txt)
I suspect this is related to problems I have been having with downloads from
AOL8. Screen freezing and flashing. AOL's solution is to empty browser cache
and rebuild AOL adapter. Sometimes this works but not always and I don't want
to do this every time!
Any suggestions for sorting Win 32?

 

[Guest]

also haveing this problem mainly with dr.watson. Cant open folders or things
from the start menu. Cant open my computers hard disk. Same with control
pannel. Contacted customer support several times and they were evasive about
helping me with this problem. Not sure what to do realy.