win2k hibernation

[Guest]

I can no longer hibernate my machine if I set the power properties window to hibernate after an interval longer than 5 nimutes. It hibernates fine if set at 1 or 5 minutes, but any longer and the machine just stays on. This just suddenly happened seemingly after I did a routine Microsoft security update. I have tried various bios settings and have reinstalled
sp4, but to no avail. Any ideas?

 

[Bill]

-----Original Message-----
I can no longer hibernate my machine if I set the power

properties window to hibernate after an interval longer
than 5 nimutes. It hibernates fine if set at 1 or 5
minutes, but any longer and the machine just stays on.
This just suddenly happened seemingly after I did a
routine Microsoft security update. I have tried various
bios settings and have reinstalled

sp4, but to no avail. Any ideas?
.

I have noticed this also!!! 5 minutes... suspend and
hibernate o.k....... 10 minutes.. neither works.
I have run file monitor from systeminternals and found
that the file software.log (a windows systme file) keeps
getting update i.e. writing to the harddrive. I don't
know if this is the problem causer and am further
investicating it. Glad to see I am not the only one!

 

[ron]

I have exactly the same problem with the same 5 minute
threshold, and it appeared after the last group of 3 or 4
security updates that Microsoft posted all at once a few
weeks ago. It also affects standby as well as hibernate.
However I found that if I disable Norton Anti Virus
Autoprotect, the machine will hibernate fine- but of
course this is not a solution. I think it is an
incompatibility between the security update and Symantech
(Norton). Symantech has nothing on this as of a few days
ago. If anyone finds the fix, please post.

 

[Jason Hall [MSFT]]

--------------------

Content-Class: urn:content-classes:message
From: "ron" <[email protected]>
Sender: "ron" <[email protected]>
References: <[email protected]>

Subject: win2k hibernation
Date: Sat, 1 May 2004 19:12:41 -0700

I have exactly the same problem with the same 5 minute
threshold, and it appeared after the last group of 3 or 4
security updates that Microsoft posted all at once a few
weeks ago. It also affects standby as well as hibernate.
However I found that if I disable Norton Anti Virus
Autoprotect, the machine will hibernate fine- but of
course this is not a solution. I think it is an
incompatibility between the security update and Symantech
(Norton). Symantech has nothing on this as of a few days
ago. If anyone finds the fix, please post.

----------------------

If everyone could reply with a list of hotfixes that were recently
installed then maybe we could determine which one(s) is responsible for the
behaviour.
Also:
- Service Pack level
- Norton Antivirus version
Thank you very much

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
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http://www.microsoft.com/info/cpyright.htm
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message are best directed to the newsgroup/thread from which they
originated.

 

[ron]

KB837009
KB831167 for Explorer 6

KB837001
KB828741
KB835732 for Windows 2000

I am running SP4. Another newsgroup posting suspected
KB835732 as the updatethat conflicts with Norton AV 2003
build 9.05.15 Autoprotect.

 

[Jason Hall [MSFT]]

--------------------

Content-Class: urn:content-classes:message
From: "ron" <[email protected]>
Sender: "ron" <[email protected]>
References: <[email protected]>

<[email protected]>

Subject: RE: win2k hibernation
Date: Tue, 4 May 2004 10:16:36 -0700
KB837009
KB831167 for Explorer 6

KB837001
KB828741
KB835732 for Windows 2000

I am running SP4. Another newsgroup posting suspected
KB835732 as the updatethat conflicts with Norton AV 2003
build 9.05.15 Autoprotect.

---------------------

You will have to pardon my ignorance, I don't have a Norton install near me:
- Does the Autoprotect have a setting to start after a certain time, or
for a specified interval
- If so, can you change this, and does changing it have an effect on
extending the 5-minute hibernation limitation

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[ron]

I have not been able to find such a setting in Norton and
their web site is no help. This problem arose after
installing the Windows Updates as recommended. I would
regard this as somewhat serious because Symantec has a
huge market share in the anti-virus business and it should
work with Windows power management (as it once did).
Turning off autoprotect to get the system to hibernate is
not a safe option or an acceptable one.

If you surf around this newsgroup, and others, you will
find that more and more people are reporting the same
bug. Is there some way to escalate this with MS engineers
before everyone who has done their updates no longer has
hibernate or standby functionality?

 

[Jason Hall [MSFT]]

--------------------

From: "ron" <[email protected]>
Subject: RE: win2k hibernation
Date: Wed, 5 May 2004 19:12:47 -0700

I have not been able to find such a setting in Norton and
their web site is no help. This problem arose after
installing the Windows Updates as recommended. I would
regard this as somewhat serious because Symantec has a
huge market share in the anti-virus business and it should
work with Windows power management (as it once did).
Turning off autoprotect to get the system to hibernate is
not a safe option or an acceptable one.

If you surf around this newsgroup, and others, you will
find that more and more people are reporting the same
bug. Is there some way to escalate this with MS engineers
before everyone who has done their updates no longer has
hibernate or standby functionality?

----------------------

Yes, you can have an MS engineer dedicated to helping you with this issue,
you just need to call in to Microsoft Support.
If the issue is found to be a Microsoft bug, all support charges will be
refunded. This is the best channel for you to pursue to bring about a
speedy resolution.

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[ronouel]

Of course I was aware of that option. But what about
everyone else that has exactly the same problem? I am not
suggesting personal attention, but only that Microsoft be
aware of the problem and possibly release a hotfix. In any
event, Microsoft'scode is proprietary, so even if I were a
software engineer, I could not determine whether the fault
were Microsoft's or Symantec's.

I posted these items because I thought that since
Microsoft provides this forum, they may be looking at it
for feedback and be proactive about fixing any bugs. You
must admit that the number of people using both Windows
2000 and Norton Anti virus must be in the tens of
thousands if not millions. If it were my company, I would
want to know about it.

 

[Torgeir Bakken \(MVP\)]

Of course I was aware of that option. But what about
everyone else that has exactly the same problem? I am not
suggesting personal attention, but only that Microsoft be
aware of the problem and possibly release a hotfix. In any
event, Microsoft'scode is proprietary, so even if I were a
software engineer, I could not determine whether the fault
were Microsoft's or Symantec's.

I posted these items because I thought that since
Microsoft provides this forum, they may be looking at it
for feedback and be proactive about fixing any bugs.

Hi

Well, this is mainly a peer-to-peer support forum...

My guess is that unless someone opens up a support case with
Microsoft Support for this issue, nothing is going to happen...

 

[Jason Hall [MSFT]]

--------------------

Date: Sun, 09 May 2004 03:30:59 +0200
From: "Torgeir Bakken \(MVP\)" <[email protected]>
X-Accept-Language: en-us
MIME-Version: 1.0
Subject: Re: win2k hibernation


Hi

Well, this is mainly a peer-to-peer support forum...

My guess is that unless someone opens up a support case with
Microsoft Support for this issue, nothing is going to happen...



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/community/scriptcenter/default.mspx

Correct, this isn't really an official support channel. There are engineers
that keep an eye out for bugs in the forums, and it is possible that this
particular issue is already being looked at.
You all have to keep in mind that the best way to help us make our products
better is to contact us directly.
Can you IMAGINE how much attention a "bug" would receive if EVERYONE that
experienced it called in to bring it to our attention?
I will tell you this, there is nothing that we appreciate more than a
faithful customer that will call in when they find a problem. That is how
most of them get fixed.

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.