Win2K- Explorer.exe -Application Error on shutdown

[Guest]

Running Win2K Pro- Build: 2195 (SP4) on Pentium III with 256Mg memory, IE6,
MS Office 2000 Pro, Visual Studio 6 Enterprise, a bunch of other apps, plus
SBC Yahoo for internet. The machine runs fine until I logoff, or shutdown.
Then I get "Explorer.exe - Application Error. The instruction at 0x00404d51
referenced at memory 0x00000000. The memory could not be read. OK to
terminate. Cancel to debug." I've run a memory checker and it says all my
memory is OK. This has been happening for a while and I haven't really
pursued the problem because the machine seems to run fine in all other
aspects. So unfortunately I can't tell you that it started happening right
after I installed a particular program or anything like that. I tried
searching the KnowledgeBase and found numerous entries about "instruction at
xxx referenced memory at yyy" when running a particular program, but none
seemed to fit my particular situation. If anyone knows of a particular KB
article that applies to my situation, or has any insight on how I could fix
this I would appreciate it. Thanks in advance.

 

[Dave Patrick]

What happens if you logon as a new user? (create a new account in 'User and
Passwords'). Try a Safe Mode boot. Also try a clean boot.
http://www.sysinternals.com/Utilities/Autoruns.html

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Running Win2K Pro- Build: 2195 (SP4) on Pentium III with 256Mg memory,
IE6,
| MS Office 2000 Pro, Visual Studio 6 Enterprise, a bunch of other apps,
plus
| SBC Yahoo for internet. The machine runs fine until I logoff, or
shutdown.
| Then I get "Explorer.exe - Application Error. The instruction at
0x00404d51
| referenced at memory 0x00000000. The memory could not be read. OK to
| terminate. Cancel to debug." I've run a memory checker and it says all my
| memory is OK. This has been happening for a while and I haven't really
| pursued the problem because the machine seems to run fine in all other
| aspects. So unfortunately I can't tell you that it started happening
right
| after I installed a particular program or anything like that. I tried
| searching the KnowledgeBase and found numerous entries about "instruction
at
| xxx referenced memory at yyy" when running a particular program, but none
| seemed to fit my particular situation. If anyone knows of a particular KB
| article that applies to my situation, or has any insight on how I could
fix
| this I would appreciate it. Thanks in advance.

 

[Guest]

Have not tried the "new user" approach, but I don't get the error on a safe
boot and shutdown. I also do NOT get it with a normal boot, no login, just
shut down. I will get the error on a normal boot, login, do nothing else and
shutdown or logoff. By "clean boot" I assume you mean booting from a power on
sequence, not just a restart. I am also looking at the autoruns utility, but
have not tried it yet. Will post results of that probably tomorrow. Thanks
again for any help you can provide Dave.

 

[Dave Patrick]

:
| Have not tried the "new user" approach, but I don't get the error on a
safe
| boot and shutdown.
*** This helps but try the other suggestions.


I also do NOT get it with a normal boot, no login, just
| shut down.
*** Probably doesn't mean much.



I will get the error on a normal boot, login, do nothing else and
| shutdown or logoff. By "clean boot" I assume you mean booting from a power
on
| sequence, not just a restart.
Clean boot = no non-microsoft services at startup, no third party apps at
startup.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Guest]

Error does not occur on new user. I will attempt a clean boot Monday evening
and post back. Thanks again.

 

[Dave Patrick]

That's probably as far as you need to go with it. The profile is damaged or
otherwise corrupt. If the profile is corrupt, you can rename the
profile(while logged on as local admin), then when the user logs on again a
new profile will be created from the image in \default user. You can then
copy over the items you need from the renamed profile. Copy the folder
contents not the folders themselves. When your sure you have all you need,
you can delete the renamed profile(s). Use the import function of your
e-mail software. Don't overwrite ntuser.dat


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Error does not occur on new user. I will attempt a clean boot Monday
evening
| and post back. Thanks again.

 

[Guest]

You da man!!!! Creating a new profile did the trick. Bizarre memory error
message is now gone! One last question. Now that I have a profile that isn't
damaged can I back it up with something like Winzip and then restore it if it
gets corrupt again instead of rebuilding all those folders? Thanks again for
all your help.

 

[Dave Patrick]

Probably the simplest method is to create a new user account, logon with
this account at least once then while logged on as another user with local
administrative rights Control Panel|System|User Profiles, select your
profile, Copy To, Browse to
%systemdrive%\Documents and Settings\"NewUserAcct"
Change "Permitted to use:" to "NewUserAcct" OK

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| You da man!!!! Creating a new profile did the trick. Bizarre memory error
| message is now gone! One last question. Now that I have a profile that
isn't
| damaged can I back it up with something like Winzip and then restore it if
it
| gets corrupt again instead of rebuilding all those folders? Thanks again
for
| all your help.

 

[mgweiss]

Will follow your suggestion about creating a new account and copying my
profile to it. Many thanks again for your superb diagnosis and
remedies to my memory error problem. Tell your boss to give you a
raise.

 

[Dave Patrick]

Thanks for the comment and you're welcome.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

| Will follow your suggestion about creating a new account and copying my
| profile to it. Many thanks again for your superb diagnosis and
| remedies to my memory error problem. Tell your boss to give you a
| raise.
|