I'm so sorry but this is not enough information for us to help you. You've
told us nothing about your computer and its recent history. These links
will show you what details to include in your next post in order to get the
focused help you want:
http://www.elephantboycomputers.com...support.microsoft.com/default.aspx/kb/555375- How to Ask a Question
Malke
I couldn't violently disagree more. In what you said, and in the
general philosophy you have espoused..
I think she described the problem .. just needs a bit more
description.
Your list amounts to "You tell me everything about your computer
regardless, and I will solve it for you"
That also can make a thread only relevant to one person's computer.
Your list asks "What version of XP"
Well.. Suppose it is pre sp1. sp1. sp2.
What difference does that make if she is stuck at a password screen?
Your list asks for Approximate Age.
What difference does that make?
She said she doesn't have the Win XP CD BTW..
You ask for make/model.
That is really irrelevant, unless she wants to reinstall windows from
the manufacturer's CD.
Your list asks for Recent History of the machine.
Of course, it's good to find what triggered it..To understand the
problem. Since that can help solve it.
But from her description, she is stuck at a password screen. So I
would just try to get past that, that seems to be what she wants.
Your list asks for what error message she gets.. This is good, as one
can often Google an error message. But not that relevant in this case.
She is stuck at a password screen.. So the thing to know, is what
password screen, and the obvious and almost the only candidate, is
windows user account. So I just asked her to describe the screen.. to
see.
Pretty much every point listed on your sheet is irrelevant..
And it amounts to the idea of. You tell me all the information
absolutely everything, about your machine, and I will solve it for
you. And so the thread is no use to anybody else.
Much better, to say
IF this is the problem, then do this. So YOU(kimberly) can check if
that is the problem, this is how you check e.t.c..
Alot of problems are generic.. And the solution is not relevant to
what specific model a computer is.
With your method, all analysis is hidden
This happens on malware forums too, when they say "Send me the
HijackThis log". Or on one networking newsgroup I saw, where they
would say "Post all ipconfig /all, and browstat" and stuff.