Win XP Pro SP2 Problem with internet connection - browsing and email

[dundeedave]

After upgrading to Win XP Pro and SP2 I have a problem with the internet
connection being unavailble to the browser or email software after a short
time.

Single PC using an Alcatel SpeedTouch USB modem, latest drivers being used
as downloaded from Alcatel site.

Problem happens like this.

1) Dial up is not a problem, makes the connection every time

2) Browser connect to internet is not a problem but after a few pages I get
a 'page not found' as if there is no connection.

3) Checking with the modem diagnostic software it appears to be a still
active connection

4) Once the problem appears and I cant browse the only solution is to close
the connection and reconnect.

Same with email, if I connect and download mail its fine, do it again and it
cant find server, disconnect and reconnect solves it again.

Where do I begin? Is it a known problem?

Thank you,
Kevin.

 

[Ron Lowe]

After upgrading to Win XP Pro and SP2 I have a problem with the internet
connection being unavailble to the browser or email software after a short
time.

Single PC using an Alcatel SpeedTouch USB modem, latest drivers being used
as downloaded from Alcatel site.

Problem happens like this.

1) Dial up is not a problem, makes the connection every time

2) Browser connect to internet is not a problem but after a few pages I
get
a 'page not found' as if there is no connection.

3) Checking with the modem diagnostic software it appears to be a still
active connection

4) Once the problem appears and I cant browse the only solution is to
close
the connection and reconnect.

Same with email, if I connect and download mail its fine, do it again and
it
cant find server, disconnect and reconnect solves it again.

Where do I begin? Is it a known problem?

Thank you,
Kevin.

DundeeDave or Kevin,

There are a few possibilities.

One is that your ISP's DNS servers are very poor ( do I smell BT in there
somewhere? ) and take a long time to respond to DNS name resolution queries.
This can cause XP to decide they are useless and stop using them.

For a test, go to Start | Run | services.msc, and disable DNS client
service.
That will stop XP getting bored waiting for your ISP's horrid laggy DNS
servers.

However, this is not SP-2 specific...