Win XP PC locks up printing to Win2000 PC

[Michael Bentfeld]

Hello,

I have a laptop PC running Windows XP Professional. My
default printer is a shared printer (HP LaserJet 1000)
hooked up to a desktop PC running Windows 2000
Professional. When I connected to the printer initially,
everything went OK, including printing test pages. But
now, whenever I do regular print jobs, the computer locks
up at least half of the time. When I go to the Printers
screen, the printer's status shows as "Opening" instead
of "Ready". On the host PC, the print queue shows the
stalled print jobs as "Spooling," but the print jobs never
print. Could there be a problem by having different
operating systems on the client PC and the host PC? I'll
be grateful for any assistance anyone can provide.

Thanks in advance,

Michael

 

[Jason Hall [MSFT]]

--------------------
Content-Class: urn:content-classes:message
From: "Michael Bentfeld" <[email protected]>
Sender: "Michael Bentfeld" <[email protected]>
Subject: Win XP PC locks up printing to Win2000 PC
Date: Thu, 22 Apr 2004 06:09:13 -0700

Hello,

I have a laptop PC running Windows XP Professional. My
default printer is a shared printer (HP LaserJet 1000)
hooked up to a desktop PC running Windows 2000
Professional. When I connected to the printer initially,
everything went OK, including printing test pages. But
now, whenever I do regular print jobs, the computer locks
up at least half of the time. When I go to the Printers
screen, the printer's status shows as "Opening" instead
of "Ready". On the host PC, the print queue shows the
stalled print jobs as "Spooling," but the print jobs never
print. Could there be a problem by having different
operating systems on the client PC and the host PC? I'll
be grateful for any assistance anyone can provide.

Thanks in advance,

Michael
-------------------

I don't think that there is a problem with an incompatibility in operating
systems

The first thing that you should try is clearing the Spooler folder of any
corrupt jobs that may exist.
- Delete the *.spl and *.shd files in %Systemroot%\System32\Spool\Printers
- Restart the spooler service
If not, deleting the printer from the XP machine and reinstalling it.

Let me know if any of this helps.


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
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originated.

 

[MIchael Bentfeld]

-----Original Message-----

Sender: "Michael Bentfeld"

Subject: Win XP PC locks up printing to Win2000 PC
Date: Thu, 22 Apr 2004 06:09:13 -0700

Hello,

I have a laptop PC running Windows XP Professional. My
default printer is a shared printer (HP LaserJet 1000)
hooked up to a desktop PC running Windows 2000
Professional. When I connected to the printer initially,
everything went OK, including printing test pages. But
now, whenever I do regular print jobs, the computer locks
up at least half of the time. When I go to the Printers
screen, the printer's status shows as "Opening" instead
of "Ready". On the host PC, the print queue shows the
stalled print jobs as "Spooling," but the print jobs never
print. Could there be a problem by having different
operating systems on the client PC and the host PC? I'll
be grateful for any assistance anyone can provide.

Thanks in advance,

Michael
-------------------

I don't think that there is a problem with an incompatibility in operating
systems

The first thing that you should try is clearing the Spooler folder of any
corrupt jobs that may exist.
- Delete the *.spl and *.shd files in %Systemroot% \System32\Spool\Printers
- Restart the spooler service
If not, deleting the printer from the XP machine and reinstalling it.

Let me know if any of this helps.


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

-----------------------------------------------------------

Jason,

I tried all of your suggestions. Unfortunately, the
problem still persists.

 

[Jason Hall [MSFT]]

--------------------
Content-Class: urn:content-classes:message
From: "MIchael Bentfeld" <[email protected]>
Sender: "MIchael Bentfeld" <[email protected]>
References: <[email protected]>
<[email protected]>
Subject: RE: Win XP PC locks up printing to Win2000 PC
Date: Thu, 22 Apr 2004 10:24:05 -0700
-----------------------------------------------------------

Jason,

I tried all of your suggestions. Unfortunately, the
problem still persists.
-----------------------------------------------------------

Hmm....
You might want to run "sfc /scannow" from the command-line on both
machines, just to make sure that the spooler files are not damaged

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Michael Bentfeld]

Tried that. Still no luck.

Michael Bentfeld
Rayco Mfg.

-----Original Message-----

 

[Jason Hall [MSFT]]

--------------------
From: "Michael Bentfeld" <[email protected]>
Subject: RE: Win XP PC locks up printing to Win2000 PC
Date: Fri, 23 Apr 2004 09:02:20 -0700

Tried that. Still no luck.

Michael Bentfeld
Rayco Mfg.
--------------------
Hmmm.....Maybe there is a port monitor that is to blame
Check the following registry key for third-party monitors. Remove any
non-default monitors:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
The default port monitors are:
- AppleTalk Printing Devices (When Services for Macintosh is installed)
- BJ Language Monitor
- Local Port
- PJL Language Monitor
- Standard TCP/IP Port
- USB Monitor
- Windows NT Fax Monitor (when applicable)



--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.