WIN XP driver missing for acer Scanner 310P

M

Mynewslab

After installing SP 1 my Acer Scanner 130P doesnot get
detected.

How can I use my Acer Scanner 310P along with Win XP
(SP1) as I am desperate. So far I have not installed SP2
fearing the same reason of loosing many connectivities to
hardware and software installed.

Please advice.
 
B

Bob Harris

There is a difference between "not detecting" a piece of hardware (scanner
in your case) and "not having drivers" for the hardware. If the hardware is
detected, you should get a popup about looking for drivers, and possibly a
request to point to the drivers, such as on the manufacturer's CD, or
somewhere on the hard drive. If so, provide drivers from the manufacturer,
or try XP update and hope it finds some.

But, if you get NO response at all from XP when you attach the scanner
(assuming it is USB), then that is a different sort of problem. You might
try the detect new hardware feature of XP, run from the device manager.

Also, check to see whether the scanner already appears in the device
manager. If it does, try the uninstall option before you try the detect new
hardware option.

The device manager is accessed from MyComputer, right-click, properties,
hardware, device manager.

Note that scanner detection and drivers are not all that is required to make
a scanner work. In the case of my HP 6200 scanner, although XP came with
the drivers, I had to download a nearly 50 Meg file of software to make the
scanner work.

Finally, or maybe first, check the obvious, like power to the scanner and
USB cables. If you have another working USB deivce (e.g., camera,
trackball, flash drive), test the USB port by pluging that in in place of
the scanner.
 
R

Ron Martell

Mynewslab said:
After installing SP 1 my Acer Scanner 130P doesnot get
detected.

How can I use my Acer Scanner 310P along with Win XP
(SP1) as I am desperate. So far I have not installed SP2
fearing the same reason of loosing many connectivities to
hardware and software installed.

Please advice.


Get the latest Windows XP driver for your scanner from
http://support.benq.com/uploadfiles/dtaModelDriver115431.zip

BenQ is the new brand name being used for many Acer peripheral
products.

Here is the link to the web page:
http://support.benq.com/front/benqmain.asp

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 

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