Win 2k - keyboard & mouse Issue


G

Guest

I have searched the community boards and found one article that explains the
exact problem. please read ... ( it may be long but ... )

»»
Subject: Keyboard and Mouse not working 10/9/2005 10:15 AM PST

By: Muffy In: microsoft.public.win2000.general


I have win 2k Prof with sp3 in my compaq dc6100M PC. today morning when I
started my pc I found that I cannot use my PS2 keyboard or mouse to get into
my computer. after booting when the OS comes to ctrl+alt+Del screen, these
input devices doesn't work. I thought this could be a keyboard or mouse. so,
I changed new keyboard and mouse to my pc and after booting still the problem
persists. I started my pc in safe mode hoping that I can disable any program
which is stopping my input devices to function. To my surprise, my keyboard
and mouse are not working.

I raised this issue with local HP support and they changed my mother board
saying that it could ps2 port problems. after changing also my keyboard and
mouse are not working. what could be the problem. How could I solve this
problems. Kindly help?????

««

..... I followed the replies to the end where Dave Patrick replies ...

»»
More than likely the hardware ports have failed.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| USB is not working. After replacing with the new key board , I checked for
| possibilities for connecting Device to USB Ports but still the same
scenario.
| Any other suggestions
| --
| Muffins

««

.... Now ... I am a technician and have been for 16 years all the way back to
8088's ... and I have this exact problem with win2k. I have booted into the
Bios to check for problems in there, .. none to be found. Upon Bootup, the
post checks and confirms the keyboard & mouse are found and working. I boot
into the windows 2k CD to do a repair, the keyboard & mouse work awesome.
After the repair, booting either into safe mode or windows, the keyboard &
mouse still do not work !! I have tested the hardware ports with BIT and
they work, no data loss at all. I can boot to a floppy and keyboard & mouse
still work. No matter if I use a USB mouse & keyboard, PS/2 ... all do not
work in windows as it definatley seems as if windows has turned off the
keyboard & mouse. I have tried everything in my arsenal to determine the
exact cause of this problem, still to no avail. I am running an intel M/B
with a P-4 2.8Ghz Cpu and Kingston Ram. All service packs are up to date in
win2k. If you could tell me which drivers (both keyboard & mouse) to maybe
delete (rename) within the WINNT directory, maybe I can kickstart the process
for windows as it seems the repair process doesn't find any problems either.

I look forward to your response !!

Thanks ...
... Chris M.
 
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D

Dan Seur

It seeme there's no hardware problem; mouse and kybd work, BIOS sees them.

Try attaching a USB mouse and kybd then booting W2k. If it boots
successfully and you have access, try reinstalling the mainboard chipset
drivers. Having done that, see if the original mouse/kybd work.
I have searched the community boards and found one article that explains the
exact problem. please read ... ( it may be long but ... )

»»
Subject: Keyboard and Mouse not working 10/9/2005 10:15 AM PST

By: Muffy In: microsoft.public.win2000.general


I have win 2k Prof with sp3 in my compaq dc6100M PC. today morning when I
started my pc I found that I cannot use my PS2 keyboard or mouse to get into
my computer. after booting when the OS comes to ctrl+alt+Del screen, these
input devices doesn't work. I thought this could be a keyboard or mouse. so,
I changed new keyboard and mouse to my pc and after booting still the problem
persists. I started my pc in safe mode hoping that I can disable any program
which is stopping my input devices to function. To my surprise, my keyboard
and mouse are not working.

I raised this issue with local HP support and they changed my mother board
saying that it could ps2 port problems. after changing also my keyboard and
mouse are not working. what could be the problem. How could I solve this
problems. Kindly help?????

««

.... I followed the replies to the end where Dave Patrick replies ...

»»
More than likely the hardware ports have failed.



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G

Guest

Try installing either the Microsoft Intellpoint, and Intelltype software, or
Logitech Mouse Ware 9.73
 
G

Guest

Ty Dan, I appreciate your thoughts, however I have already tried using the
usb mouse & kb ... the problem still exists. I have used an optical mouse to
see if the port gets turned off, but it doesn't as the light in the mouse is
still working just doesn't give me any pointer within windows. The other odd
thing is the keyboard doesn't accept Caps, scroll or num lock to turn on or
off. These do work in the Bios, windows install CD, and when booting to the
floppy. If its possible to rename the drivers within windows for the keyboard
& mouse, would windows try to install them from its Cab files ? could it be
that there is a setting within windows to turn these input devices off? Could
there be a virus that does this? I am just stumped. Only when booting into
windows (Either safe mode or normal) does the keyboard & mouse get turned off.
Now, a thought I did have was to install 2000 overtop of its current
install, like I used to do with win98, is this possible and if so what would
the switches be on the startup because I can boot using a floppy then start
the setup on the win2k CD. just a thought...
Thanks again for your response.
.... Chris M.
 
G

Guest

Thank you Mac ... however ... how do I do that without any keyboard or mouse ?
.... Chris M.
 
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D

Dan Seur

Chris, way out of my depth...but if it were my machine I'd begin to
think there's a driver (or some other process) conflict, likely
IRQ-related, that's getting in the way:
(1) I'd think carefully about any recent software/hrdw installs
(2) I'd try physically disconnecting pieces of hardware then booting,
since you can't get in to disable devices
(3) once in after a successful boot, I'd very carefully add devices
hoping not to fail - but if you fail at least you've got a culprit
(4) having tried all the above and whatever else your imagination serves
up, post back here with (a) the blow-by-blow history of what you did and
(b) what good or bad results you've had.
(5) worst case is you boot to an NTFS-capable DOS with working
kybd/mouse, save everything you want to a medium (hard drive?) that
won't be affected, then nuke the existing drive such that all drivers
including mboard chipset drivers are obliterated, then reinstall the sys
as though you had just built this machine.

This problem seems to occur from time to time with many different
causes, as witness Google and these MS W2k NGs. I have yet to see a
one-size-fits-all fix or any truly complete explanation. My first
response was based on a thread at a site called lockergnome.com, product
of a googlesearch for "keyboard mouse problem".

Editorial comment: Mumpf, not much help, huh. We do what we can. Sigh.
Ty Dan, I appreciate your thoughts, however I have already tried using the
usb mouse & kb ... the problem still exists. I have used an optical mouse to
see if the port gets turned off, but it doesn't as the light in the mouse is
still working just doesn't give me any pointer within windows. The other odd
thing is the keyboard doesn't accept Caps, scroll or num lock to turn on or
off. These do work in the Bios, windows install CD, and when booting to the
floppy. If its possible to rename the drivers within windows for the keyboard
& mouse, would windows try to install them from its Cab files ? could it be
that there is a setting within windows to turn these input devices off? Could
there be a virus that does this? I am just stumped. Only when booting into
windows (Either safe mode or normal) does the keyboard & mouse get turned off.
Now, a thought I did have was to install 2000 overtop of its current
install, like I used to do with win98, is this possible and if so what would
the switches be on the startup because I can boot using a floppy then start
the setup on the win2k CD. just a thought...
Thanks again for your response.
... Chris M.


:





---
avast! Antivirus: Inbound message clean.
Virus Database (VPS): 0547-4, 11/24/2005
Tested on: 11/24/2005 5:41:07 PM
avast! - copyright (c) 1988-2004 ALWIL Software.
http://www.avast.com



---
avast! Antivirus: Outbound message clean.
Virus Database (VPS): 0547-4, 11/24/2005
Tested on: 11/24/2005 6:03:06 PM
avast! - copyright (c) 1988-2004 ALWIL Software.
http://www.avast.com
 
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