Why would microsoft support deny a product id? How a user supposed to get help??

[NoSf3RaTu]

I am getting the message below where my product ID is directly from
Outlook's About box!

Please enter a valid Product ID number and try again. Make sure the Product
ID number is of the form: 12345-XXX-7654321-98765.

Very frustrating...

 

[Jon]

Looks to me like you've got a pirate version of Outlook....

 

[NoSf3RaTu]

No It's through Microsoft open licensing program we have 50 licenses and I
have all the documents including License Agreement Numbers and License
Authorization Numbers.

 

[Diane Poremsky [MVP]]

The best thing is to contact your rep and ask him/her about it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[NoSf3RaTu]

Thanks...

The best thing is to contact your rep and ask him/her about it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

No It's through Microsoft open licensing program we have 50 licenses and I
have all the documents including License Agreement Numbers and License
Authorization Numbers.

 

[NoSf3RaTu]

Solved!

It's because that interface is for personal support and our key is a
business key. I would prefer an error message stating that and forwarding me
to the right place...