Why is this mail junk?

[Lorne]

Office 2003 version of Outlook is putting mail in my junk folder despite it
being addressed properly, nothing unusual in the subject, no suspect words
in the body and coming from a proper email address at a proper domain.

How do I find out what rule Outlook is using to determine this is junk mail?

Note I know I can set the sender or their domain as a friend but that is not
what I want - I need to know why mail with no obvious junk signs is being
treated as junk so I can delete the rule that is causing this rather than
risk not noticing good mail in the junk folder in the future.

 

[Lorne]

Office 2003 version of Outlook is putting mail in my junk folder despite
it being addressed properly, nothing unusual in the subject, no suspect
words in the body and coming from a proper email address at a proper
domain.

How do I find out what rule Outlook is using to determine this is junk
mail?

Note I know I can set the sender or their domain as a friend but that is
not what I want - I need to know why mail with no obvious junk signs is
being treated as junk so I can delete the rule that is causing this rather
than risk not noticing good mail in the junk folder in the future.

Forget to mention I have the junk filter set to low.

 

[Vince Averello [MVP-Outlook]]

You can't change the 'rules' that the Junk E-mail filter uses. You either
use it or not as a whole.

 

[Brian Tillman]

Office 2003 version of Outlook is putting mail in my junk folder
despite it being addressed properly, nothing unusual in the subject,
no suspect words in the body and coming from a proper email address
at a proper domain.
How do I find out what rule Outlook is using to determine this is
junk mail?

It uses the Junk E-mail filter, the details of which are not publically
available and cannot be altered by the user.

 

[Guest]

http://its.ucsf.edu/information/software/exchange/windows_software/outlook_content_filters.jsp
- I found this page that lists some body, subject, to and from characters
that might force your email into the junk category.

Have you found any other explainations?

 

[Brian Tillman]

http://its.ucsf.edu/information/software/exchange/windows_software/outlook_content_filters.jsp
- I found this page that lists some body, subject, to and from
characters that might force your email into the junk category.

That's old, applying to Outlook 2002 and earlier. It was never quite
accurate, either.

 

[Guest]

I have something to add on this issue - pretty strange. I began using
Ouutlook 2003 on a new PC a couple months ago, after using 02 on the previous
PC. Suddenly, it began moving just about ALL the mail in my hotmail inbox to
the hotmail junk folder whenever I accessed the account. I went nuts on this
for a couple months, got so discouraged, I just started using the web-based
homail for a whie.

BTW, after all this happened I went to options and set Junk Mail to "no
automatic filtering." This did not help, except that it caused less messages
to get moved to the junk folder in my pop mail accounts. Hotmail continued
placing everything in the junk folder. I finally found a solution -- You
have to go into the junk folder and select each message individually that you
do not consider to be junk, and then click on the "not junk" toolbar button.
This is kind of a hassle, because it takes a long time to get hotmail trained
and is very cumbersome.

Anyone have anything to add? I'd especially like to know why the junk
filter is still operating even though I have set it to no automatic
filtering. I don't need it, because I have a spam solution I am already
happy with.

 

[Guest]

I have something to add on this issue - pretty strange. I began using
Ouutlook 2003 on a new PC a couple months ago, after using 02 on the previous
PC. Suddenly, it began moving just about ALL the mail in my hotmail inbox to
the hotmail junk folder whenever I accessed the account. I went nuts on this
for a couple months, got so discouraged, I just started using the web-based
homail for a whie.

BTW, after all this happened I went to options and set Junk Mail to "no
automatic filtering." This did not help, except that it caused less messages
to get moved to the junk folder in my pop mail accounts. Hotmail continued
placing everything in the junk folder. I finally found a solution -- You
have to go into the junk folder and select each message individually that you
do not consider to be junk, and then click on the "not junk" toolbar button.
This is kind of a hassle, because it takes a long time to get hotmail trained
and is very cumbersome.

Anyone have anything to add? I'd especially like to know why the junk
filter is still operating even though I have set it to no automatic
filtering. I don't need it, because I have a spam solution I am already
happy with.