Why Email attachments don't get to 1 user

[Lew]

What would cause all emails from my PC that have an
attachment (jpg or pdf) to always get to one other PC
minus the attachment, though a second receiver of the
same email is then able to successfully forward that
email with the attachment to that same PC? Details: I've
checked that both receiving PC's are set up identically
in OUTLOOK, XP, critical updates, Norton Anti-Virus and
Zone Alarm. The PC that doesn't get my attachments has
no trouble getting attachments from evryone else. My
emails containing attachments show up on that PC
as "Content-Type: multipart/mixed" rather than "Content-
Type: application/pdf" for example.

 

[Jocelyn Fiorello [MVP - Outlook]]

One possible reason is that you are sending the message in Rich Text
format -- another Outlook user will be able to interpret that message just
fine, but a non-Outlook user won't because the Rich Text format is
proprietary to Outlook. So if you send in Rich Text format to User A, who
is not using Outlook, the Rich Text formatting is stripped and likely put
into a "winmail.dat" attachment (I don't know if this ALWAYS happens), and
any attachments you may have sent are lost. But if you send that same Rich
Text message to another Outlook user (User B), and he forwards that message
to User A in HTML or Plain Text format, User A receives it as intended.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Guest]

Thanks. Would what you said apply if Receiver/user B has Outlook installed but uses OE 6 for all email whereas Receiver/user A has only OE 6?
----- Jocelyn Fiorello [MVP - Outlook] wrote: ----

One possible reason is that you are sending the message in Rich Tex
format -- another Outlook user will be able to interpret that message jus
fine, but a non-Outlook user won't because the Rich Text format i
proprietary to Outlook. So if you send in Rich Text format to User A, wh
is not using Outlook, the Rich Text formatting is stripped and likely pu
into a "winmail.dat" attachment (I don't know if this ALWAYS happens), an
any attachments you may have sent are lost. But if you send that same Ric
Text message to another Outlook user (User B), and he forwards that messag
to User A in HTML or Plain Text format, User A receives it as intended

--
Jocelyn Fiorell
MVP - Outloo

*** Messages sent to my e-mail address will NOT be answered -- pleas
reply only to the newsgroup to preserve the message thread. **


In Lew wrote

 

[Jocelyn Fiorello [MVP - Outlook]]

If User B is receiving the message fine, you're probably not sending the
message to him in Rich Text format, or you have Outlook set to always send
to that user in another format such as Plain Text. Are both users in your
Contacts folder? If so, do the following for each: Open the contact record
and double-click the e-mail address. You should get a dialog box called
"E-mail Address Properties". There's usually a dropdown in that box that
specifies whether you want to send to that user in a specific format or if
you want Outlook to decide the best format. Any clues there?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

Thanks. Would what you said apply if Receiver/user B has Outlook
installed but uses OE 6 for all email whereas Receiver/user A
has only OE 6? ----- Jocelyn Fiorello [MVP - Outlook] wrote: -----

One possible reason is that you are sending the message in Rich
Text format -- another Outlook user will be able to interpret
that message just fine, but a non-Outlook user won't because the
Rich Text format is proprietary to Outlook. So if you send in
Rich Text format to User A, who is not using Outlook, the Rich
Text formatting is stripped and likely put into a "winmail.dat"
attachment (I don't know if this ALWAYS happens), and any
attachments you may have sent are lost. But if you send that
same Rich Text message to another Outlook user (User B), and he
forwards that message to User A in HTML or Plain Text format, User A
receives it as intended.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message
thread. ***


In

What would cause all emails from my PC that have an
attachment (jpg or pdf) to always get to one other PC
minus the attachment, though a second receiver of the
same email is then able to successfully forward that
email with the attachment to that same PC? Details: I've
checked that both receiving PC's are set up identically
in OUTLOOK, XP, critical updates, Norton Anti-Virus and
Zone Alarm. The PC that doesn't get my attachments has
no trouble getting attachments from evryone else. My
emails containing attachments show up on that PC
as "Content-Type: multipart/mixed" rather than "Content-
Type: application/pdf" for example.