Why does Outlook not recognise cambridge.org as a valid domain?

[Guest]

Outlook 2003 and 2007 beta 2 do not recognise cambridge.org (one of the UK
Cambridge University official domains for their publishing groups) as a legal
domain name when I try to add that as a safe sender's domain. As a result,
every time I get email about academic books from the Cambridge University
Press I have to manually order Outlook to download pictures.
Is this problem due to ".org" not being recognised as a base domain? Are
there other domain groups that will not be recognised by Outlook, such as .eu?

 

[Sue Mosher [MVP-Outlook]]

Works fine here in both versions. Do you get an error when you enter "cambridge.org" in the safe sender's list?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Yes I get the same message when right-clicking on the "Clicke here to
download pictures..." whether I select "add sender to safe senders list" or "
add the domain to the safe senders list". The response is a message which
states "The e-mail address or the domain name you entered is not valid. Valid
entries include (e-mail address removed) or example.com." This is in spite of the
fact that the domain is actually listed in the safe senders list when viewed
from the menu Actions/Junk e-mail/Junk e-mail options/Safe senders. The
sender's email address is given as "Cambridge University Press on behalf of
Cambridge University Press [[email protected]]" . One thing - the
originating mail server seems to be sun1.cup.cam.ac.uk though
www.cambridge.org is a valid web address. Any further clues?

 

[Sue Mosher [MVP-Outlook]]

Try entering it using Tools | Options | Junk E-mail.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Yes I get the same message when right-clicking on the "Clicke here to
download pictures..." whether I select "add sender to safe senders list" or "
add the domain to the safe senders list". The response is a message which
states "The e-mail address or the domain name you entered is not valid. Valid
entries include (e-mail address removed) or example.com." This is in spite of the
fact that the domain is actually listed in the safe senders list when viewed
from the menu Actions/Junk e-mail/Junk e-mail options/Safe senders. The
sender's email address is given as "Cambridge University Press on behalf of
Cambridge University Press [[email protected]]" . One thing - the
originating mail server seems to be sun1.cup.cam.ac.uk though
www.cambridge.org is a valid web address. Any further clues?

Works fine here in both versions. Do you get an error when you enter "cambridge.org" in the safe sender's list?

 

[Guest]

Ok. That's just a different route to the same dialog box as in my last
response. I think I've established that the real problem is now not that
"cambridge.org" is not recognised as a valid domain name [sorry for the
double negatives], but that the problem is why Outlook is not recognizing
emails from this particular source as belonging to that domain name now in
the safe senders list.

Perhaps Outlook is checking something else that I am not aware of. For
instance: In the email header, "(e-mail address removed)" only appears in the
From field, not in the Sender field, and not anywhere in the Received chain.
Knowing that the Sender and From fields can be forged, perhaps Outlook checks
somewhere else? Maybe the problem could only be properly diagnosed by
debugging in the Outlook source code. Unless somebody is willing and capable
of doing that, I think we may have to leave this problem unresolved. It's not
seriously affecting my use of Outlook - more of a mild annoyance.

Try entering it using Tools | Options | Junk E-mail.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Yes I get the same message when right-clicking on the "Clicke here to
download pictures..." whether I select "add sender to safe senders list" or "
add the domain to the safe senders list". The response is a message which
states "The e-mail address or the domain name you entered is not valid. Valid
entries include (e-mail address removed) or example.com." This is in spite of the
fact that the domain is actually listed in the safe senders list when viewed
from the menu Actions/Junk e-mail/Junk e-mail options/Safe senders. The
sender's email address is given as "Cambridge University Press on behalf of
Cambridge University Press [[email protected]]" . One thing - the
originating mail server seems to be sun1.cup.cam.ac.uk though
www.cambridge.org is a valid web address. Any further clues?

Works fine here in both versions. Do you get an error when you enter "cambridge.org" in the safe sender's list?
Outlook 2003 and 2007 beta 2 do not recognise cambridge.org (one of the UK
Cambridge University official domains for their publishing groups) as a legal
domain name when I try to add that as a safe sender's domain. As a result,
every time I get email about academic books from the Cambridge University
Press I have to manually order Outlook to download pictures.
Is this problem due to ".org" not being recognised as a base domain? Are
there other domain groups that will not be recognised by Outlook, such as .eu?

 

[Sue Mosher [MVP-Outlook]]

Open the message and use the Options command to view the message headers. This will show you what addresses are in the message header that Outlook might be using.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

The message headers include the following (parts above the extract include
details of the incoming mail server at blueyonder.co.uk;
"(e-mail address removed)" does not appear in the "Received; from..." section -
it only appears in the "From:" field):

....
Received: from [131.111.148.1] (helo=sun1.cup.cam.ac.uk) by
exim10.blueyonder.co.uk with esmtp (Exim 4.52) id 1GCd3n-0005V6-6h; Mon, 14
Aug 2006 15:04:55 +0100
Received: from thor.cup.cam.ac.uk ([131.111.154.217]
helo=localhost.localdomain) by sun1.cup.cam.ac.uk with esmtp (Exim 4.52 #5)
id 1GCd3f-00008t-PQ; Mon, 14 Aug 2006 15:04:52 +0100
....
Date: Mon, 14 Aug 2006 15:04:47 +0100
From: "Cambridge University Press" <[email protected]>
Sender: <Cambridge University Press>
Subject: New titles in History - Medieval
X-Spam-Score: -1.1 (-)
X-Scan-Signature: 6f3d12f6433e9d6d21e9869c7e26edea
....

Is that nay help?
John Tempest

Open the message and use the Options command to view the message headers. This will show you what addresses are in the message header that Outlook might be using.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

I think I've established that the real problem is now not that
"cambridge.org" is not recognised as a valid domain name [sorry for the
double negatives], but that the problem is why Outlook is not recognizing
emails from this particular source as belonging to that domain name now in
the safe senders list.

Perhaps Outlook is checking something else that I am not aware of. For
instance: In the email header, "(e-mail address removed)" only appears in the
From field, not in the Sender field, and not anywhere in the Received chain.
Knowing that the Sender and From fields can be forged, perhaps Outlook checks
somewhere else?

 

[Sue Mosher [MVP-Outlook]]

I asked a few people and the theory is that an invalid Sender, such as the one you have which has no SMTP address, causes the message not to be checked against the Safe Senders list at all. I don't have an easy way to check whether Outlook 2007 works any diffrent, but if I find out, I'll post back to this thread.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The message headers include the following (parts above the extract include
details of the incoming mail server at blueyonder.co.uk;
"(e-mail address removed)" does not appear in the "Received; from..." section -
it only appears in the "From:" field):

...
Received: from [131.111.148.1] (helo=sun1.cup.cam.ac.uk) by
exim10.blueyonder.co.uk with esmtp (Exim 4.52) id 1GCd3n-0005V6-6h; Mon, 14
Aug 2006 15:04:55 +0100
Received: from thor.cup.cam.ac.uk ([131.111.154.217]
helo=localhost.localdomain) by sun1.cup.cam.ac.uk with esmtp (Exim 4.52 #5)
id 1GCd3f-00008t-PQ; Mon, 14 Aug 2006 15:04:52 +0100
...
Date: Mon, 14 Aug 2006 15:04:47 +0100
From: "Cambridge University Press" <[email protected]>
Sender: <Cambridge University Press>
Subject: New titles in History - Medieval
X-Spam-Score: -1.1 (-)
X-Scan-Signature: 6f3d12f6433e9d6d21e9869c7e26edea
...

Is that nay help?
John Tempest

Open the message and use the Options command to view the message headers. This will show you what addresses are in the message header that Outlook might be using.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

I think I've established that the real problem is now not that
"cambridge.org" is not recognised as a valid domain name [sorry for the
double negatives], but that the problem is why Outlook is not recognizing
emails from this particular source as belonging to that domain name now in
the safe senders list.

Perhaps Outlook is checking something else that I am not aware of. For
instance: In the email header, "(e-mail address removed)" only appears in the
From field, not in the Sender field, and not anywhere in the Received chain.
Knowing that the Sender and From fields can be forged, perhaps Outlook checks
somewhere else?

 

[Guest]

The contacts web page on the www.cambridge.org (UK) site gives a number of
different email addresses @cambridge.org, so they must be able to receive
email at addresses in that domain.

I asked a few people and the theory is that an invalid Sender, such as the one you have which has no SMTP address, causes the message not to be checked against the Safe Senders list at all. I don't have an easy way to check whether Outlook 2007 works any diffrent, but if I find out, I'll post back to this thread.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The message headers include the following (parts above the extract include
details of the incoming mail server at blueyonder.co.uk;
"(e-mail address removed)" does not appear in the "Received; from..." section -
it only appears in the "From:" field):

...
Received: from [131.111.148.1] (helo=sun1.cup.cam.ac.uk) by
exim10.blueyonder.co.uk with esmtp (Exim 4.52) id 1GCd3n-0005V6-6h; Mon, 14
Aug 2006 15:04:55 +0100
Received: from thor.cup.cam.ac.uk ([131.111.154.217]
helo=localhost.localdomain) by sun1.cup.cam.ac.uk with esmtp (Exim 4.52 #5)
id 1GCd3f-00008t-PQ; Mon, 14 Aug 2006 15:04:52 +0100
...
Date: Mon, 14 Aug 2006 15:04:47 +0100
From: "Cambridge University Press" <[email protected]>
Sender: <Cambridge University Press>
Subject: New titles in History - Medieval
X-Spam-Score: -1.1 (-)
X-Scan-Signature: 6f3d12f6433e9d6d21e9869c7e26edea
...

Is that nay help?
John Tempest

Open the message and use the Options command to view the message headers. This will show you what addresses are in the message header that Outlook might be using.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


I think I've established that the real problem is now not that
"cambridge.org" is not recognised as a valid domain name [sorry for the
double negatives], but that the problem is why Outlook is not recognizing
emails from this particular source as belonging to that domain name now in
the safe senders list.

Perhaps Outlook is checking something else that I am not aware of. For
instance: In the email header, "(e-mail address removed)" only appears in the
From field, not in the Sender field, and not anywhere in the Received chain.
Knowing that the Sender and From fields can be forged, perhaps Outlook checks
somewhere else?

 

[Sue Mosher [MVP-Outlook]]

That's not the issue I described. What we suspect is that this line, which has no SMTP address:

Sender: <Cambridge University Press>

causes the message not to be evaluated.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The contacts web page on the www.cambridge.org (UK) site gives a number of
different email addresses @cambridge.org, so they must be able to receive
email at addresses in that domain.

I asked a few people and the theory is that an invalid Sender, such as the one you have which has no SMTP address, causes the message not to be checked against the Safe Senders list at all. I don't have an easy way to check whether Outlook 2007 works any diffrent, but if I find out, I'll post back to this thread.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The message headers include the following (parts above the extract include
details of the incoming mail server at blueyonder.co.uk;
"(e-mail address removed)" does not appear in the "Received; from..." section -
it only appears in the "From:" field):

...
Received: from [131.111.148.1] (helo=sun1.cup.cam.ac.uk) by
exim10.blueyonder.co.uk with esmtp (Exim 4.52) id 1GCd3n-0005V6-6h; Mon, 14
Aug 2006 15:04:55 +0100
Received: from thor.cup.cam.ac.uk ([131.111.154.217]
helo=localhost.localdomain) by sun1.cup.cam.ac.uk with esmtp (Exim 4.52 #5)
id 1GCd3f-00008t-PQ; Mon, 14 Aug 2006 15:04:52 +0100
...
Date: Mon, 14 Aug 2006 15:04:47 +0100
From: "Cambridge University Press" <[email protected]>
Sender: <Cambridge University Press>
Subject: New titles in History - Medieval
X-Spam-Score: -1.1 (-)
X-Scan-Signature: 6f3d12f6433e9d6d21e9869c7e26edea
...

Is that nay help?
John Tempest

:

Open the message and use the Options command to view the message headers. This will show you what addresses are in the message header that Outlook might be using.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


I think I've established that the real problem is now not that
"cambridge.org" is not recognised as a valid domain name [sorry for the
double negatives], but that the problem is why Outlook is not recognizing
emails from this particular source as belonging to that domain name now in
the safe senders list.

Perhaps Outlook is checking something else that I am not aware of. For
instance: In the email header, "(e-mail address removed)" only appears in the
From field, not in the Sender field, and not anywhere in the Received chain.
Knowing that the Sender and From fields can be forged, perhaps Outlook checks
somewhere else?