Outlook 2007 Safe-Senders list does not save


B

Bryan

I receive newsletters and other legitimate emails formatted in HTML and
containing embedded pictures. Outlook blocks the pictures as expected. When
I choose to add a sender or domain to the safe-senders list, the pictures
will appear and I can verify that it's been added to the list.

Exit Outlook and restart.. All newly saved "safe-senders" are now gone
except a few that remain, the same 3 or 4 always remain and any new ones are
not saved.

I've tried saving the list and then importing it, it works but again when
exiting and restarting the list is back to the same 3-4 entries and any new
ones are not saved.

Windows 7 Professional 64bit
Stand-alone system ( local user account not attached to a domain)
Office 2007 Ultimate
ESET NOD32 AntiVirus 4 installed

I'm using GMail and have the Junk Email set to "No Automatic Filtering" as
recommended by Google. According to what I read the safe and blocked senders
list should still work.

Any ideas how to get this to work?

Thanks
Bryan
 
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D

Diane Poremsky [MVP]

After you close outlook, go to task manager, processes tab and verify its
closed. The behavior you describe usually only happens when outlook doesn't
close correctly, often because something is accessing the data file. This
could be caused by sync software or your antivirus.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
 
B

Bryan

Thanks Diane..

I didn't metion that I've already verified that. Outlook's exe is closing
when exiting. I do have Google Calendar Sync installed but had it installed
before a fresh install of Win7 and wasn't having this problem..

Is there a registry entry that I can enter to "load" a SafeSenders list from
a text file upon Outlook startup?

What's puzzling is that there are 3 entries that remain in the list.. If I
remove one of those then it's back in the list when restarted..

I closed Google Calendar Sync before that last test and it didn't help.

Thanks
Bryan

Diane Poremsky said:
After you close outlook, go to task manager, processes tab and verify its
closed. The behavior you describe usually only happens when outlook doesn't
close correctly, often because something is accessing the data file. This
could be caused by sync software or your antivirus.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Bryan said:
I receive newsletters and other legitimate emails formatted in HTML and
containing embedded pictures. Outlook blocks the pictures as expected.
When
I choose to add a sender or domain to the safe-senders list, the pictures
will appear and I can verify that it's been added to the list.

Exit Outlook and restart.. All newly saved "safe-senders" are now gone
except a few that remain, the same 3 or 4 always remain and any new ones
are
not saved.

I've tried saving the list and then importing it, it works but again when
exiting and restarting the list is back to the same 3-4 entries and any
new
ones are not saved.

Windows 7 Professional 64bit
Stand-alone system ( local user account not attached to a domain)
Office 2007 Ultimate
ESET NOD32 AntiVirus 4 installed

I'm using GMail and have the Junk Email set to "No Automatic Filtering" as
recommended by Google. According to what I read the safe and blocked
senders
list should still work.

Any ideas how to get this to work?

Thanks
Bryan
 
Ad

Advertisements

D

Diane Poremsky [MVP]

Have you tried using safe mode to see if it sticks?

The behavior you describe with the old items sticking and the new ones
getting replaced is typical when outlook doesn't close properly as the list
is kept in memory until outlook closes.

Did you use easy transfer or install everything?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Bryan said:
Thanks Diane..

I didn't metion that I've already verified that. Outlook's exe is closing
when exiting. I do have Google Calendar Sync installed but had it
installed
before a fresh install of Win7 and wasn't having this problem..

Is there a registry entry that I can enter to "load" a SafeSenders list
from
a text file upon Outlook startup?

What's puzzling is that there are 3 entries that remain in the list.. If
I
remove one of those then it's back in the list when restarted..

I closed Google Calendar Sync before that last test and it didn't help.

Thanks
Bryan

Diane Poremsky said:
After you close outlook, go to task manager, processes tab and verify its
closed. The behavior you describe usually only happens when outlook
doesn't
close correctly, often because something is accessing the data file. This
could be caused by sync software or your antivirus.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Bryan said:
I receive newsletters and other legitimate emails formatted in HTML and
containing embedded pictures. Outlook blocks the pictures as expected.
When
I choose to add a sender or domain to the safe-senders list, the
pictures
will appear and I can verify that it's been added to the list.

Exit Outlook and restart.. All newly saved "safe-senders" are now
gone
except a few that remain, the same 3 or 4 always remain and any new
ones
are
not saved.

I've tried saving the list and then importing it, it works but again
when
exiting and restarting the list is back to the same 3-4 entries and any
new
ones are not saved.

Windows 7 Professional 64bit
Stand-alone system ( local user account not attached to a domain)
Office 2007 Ultimate
ESET NOD32 AntiVirus 4 installed

I'm using GMail and have the Junk Email set to "No Automatic Filtering"
as
recommended by Google. According to what I read the safe and blocked
senders
list should still work.

Any ideas how to get this to work?

Thanks
Bryan
 

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