Thanks for the offer Art.
It's a rather long story.
My relative is actually my 81 year old brother who is 7 years older than I
so it's not only the printer that is due to depart. We are both in the UK
but 200 miles apart so we have to comumicate by phone and email. He has
recently aquired a new PC with Vista Home Premium and I'm still on XP. I'm
a bit more computer savvy than he is so I have to talk him through
diagnostics without any knowledge of what he is seeing on his screen. As
neither of us having much experience of Vista this leads to long phone
conversations.
Since starting the thread we have progressed somewhat and it now appears
that despite the prophesy of doom by Measekite the announcement of the
death of the R200 was premature as the printer is itself fit and well and
the problem lies elsewhere. I'll explain:-
With the printer diconnected from the PC it is possible to carry out a
Nozzle Check using the buttons on the printer. Also he has tried the
printer on his old PC which uses ME and it works OK on that. So we have
concluded that it not actually a printer problem but a problem with his
Vista equipped PC. When he first got the new PC a few weeks ago the
printer automatically installed using the Vista drivers (the Epson website
advises this method as they don't offer Vista drivers to download). The
printer worked fine for a few weeks but then suddenly failed to respond to
print commands from any of the programmes he used. We have since
established that the print jobs he has actioned are all stuck in a "print
queue". I am now suspecting that the problem may have occured following an
automatically scheduled Vista update as he also had some other issues
around the same time. (had a 4X3 display on his monitor rather than
widescreen). We have attempted to re-install" the Vista drivers but I'm
unsure if that was successful. We located an option to "delete" or
"remove" the printer in Control Panel which I assumed is the equivalent of
"un-install". Certainly after disconnecting the printer and deleting the
jobs in the print queue this option removed the printer icon from the
Control Panel display. He then reconnected the printer and the PC appeared
to install the printer automatically. However, he did not get the usual
"new hardware found - installing drivers" message so I can't be certain of
this. The R200 icon was again visible in Control but as initially the
printer did not respond to a print command and simply placed the job in
the print queue. So we are back to square one. I'm in the process of
trying to learn a bit more about re-installing printer drivers in Vista. I
have seen some references to the need to do more than simply "deleting"
the printer in Control Panel although the reference I found was in
connection with a different printer (HP if I remember correctly). Any help
with this would be appreciated if you consider it appropriate for this
group.
In the meantime I have bought a Canon iP4300 from canon_uk1, on eBay for
£30, which I think is a bargain. Canon describe them as "Refurbished" but
if it is like the iP4200 I bought from the same source a year ago they are
brand new and probably being sold of as they are now superceded by the
iP4500. When that arrives hopefully in a day or so then priority will turn
to advising my brother how to install and use that. I'm not sure if the
software that comes with that printer will have Vista drivers and need an
manual install from CD or whether it will install automatically. I notice
than Cannon have a Vista driver for the iP4300 on their website so this
will be the best one to use. Do you agree? All will be clear when the
printer arrives no doubt, unless I get around to downloading the manual
before then.