What happened to the cursor?

[asking]

My son's computer is running WIN @K Pro with all the patches and service
packs installed. At startup the cursor is just not there. It happened a few
days ago.

He has Norton A-V 2005 installed and running. He uses AOL 9.0. He has an
IPOD and Canon Digital camera attached through a powered USB hub. I
disconnected the hub and tried rebotting in safe mode with the mouse
installed into the computer's USB port but it didn't help. Still no cursor.

I can't find anything in the knowledge base.

The wireless mouse batteries are ok as the mouse light is on and steady.

Any ideas?

 

[Lanwench [MVP - Exchange]]

In

My son's computer is running WIN @K Pro with all the patches and
service packs installed. At startup the cursor is just not there. It
happened a few days ago.

He has Norton A-V 2005 installed and running. He uses AOL 9.0. He
has an IPOD and Canon Digital camera attached through a powered USB
hub. I disconnected the hub and tried rebotting in safe mode with the
mouse installed into the computer's USB port but it didn't help.
Still no cursor.

I can't find anything in the knowledge base.

The wireless mouse batteries are ok as the mouse light is on and
steady.

Any ideas?

Try a regular mouse and see if it works. Ideally a PS2 mouse if the PC has a
PS2 port.

This is a group for Windows Update issues, though - please post in a regular
Win2k group for future questions like this.