what does this mean/

G

Guest

my computer will lock up, then on restart it get a screen that tells me a
device such as an exsternal drive is failing or not connected properly.

windows/system32/winload.exe
status 0x00000e9
unexpected I/O error

if i leave it shut of for a while it reboots fine.

i have an exsternal hard drive, that is only 1 year old.

thanks
 
M

Mike Hall - MVP

Age doesn't not matter. Get it replaced under warranty..


skytopdesigns said:
my computer will lock up, then on restart it get a screen that tells me a
device such as an exsternal drive is failing or not connected properly.

windows/system32/winload.exe
status 0x00000e9
unexpected I/O error

if i leave it shut of for a while it reboots fine.

i have an exsternal hard drive, that is only 1 year old.

thanks

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/
 
G

Guest

i unplugged it and restarted the computer, it seemed to restart alot faster.

but another problem----- now it is stuck when the monitor turned off.
 
G

Guest

i dont have the drive pluged in and now it locked up when it went to sleep,
then when i got the monitor up again the "wait"circle kept spinning, then
it went blue screen but before i could write down what it said, it went to
restart itself, now it sais "disk read error occured, pres ctr+alt+del to
restart
 
G

Guest

it did it again and i dont have the exsternal hard drive pluged in, i
havent put in any new hardware. i dont know what is wrong.

it is now going throug the checking file system routine.
 
C

Chad Harris

It's not clear to me Skytop, that this is a hdw problem although it might
be.

Also, what info are you getting in event viewer? You might get more of a
detailed error message. Type eventvwr.msc in the run box>Windows
logs>application and system.

Also check the cabling configuration of your internal drive or external
drive, although
you've had the external HD for over a year, so unless a cable is loose, to
one of your HDs, it's very unlikely your cable configuration.

***SFC as a Remedy***:

SFC or System File Checker is a bit like the spare tire in your car or a
backup battery I suppose. In Vista of course, they have changed it somewhat
and come up with a new name--Redmond stands for name it something different
twice a year and now it's part of WRP or Windows Resource Protection. It
scans protected resources including thousands of files, libraries, critical
folders, and essential registry keys, and it replaces those that are
corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
It protects these things from changes by any source including
administrators, by keeping a spare of most of them.


How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

***Startup Repair from the Vista DVD***

How to Use The Vista DVD to Repair Vista (Startup Repair is misnamed by the
Win RE team and it can be used to fix many Vista components even when you
***can boot to Vista):

http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

If you elect to run Startup repair from the Vista DVD (it can fix major
components in Vista--I've verified this many many times; it's good for more
than startup problems, and the Win RE team simply screwed up when they named
it not understanding its full functionality):

Startup Repair will look like this when you put in the Vista DVD:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

That will allow you to go to the Vista setup that has a Repair link on
thelower left corner>click it and then you'll see a gray backgrounded list
and I want you to click Startup Repair from it and follow the directions.

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

Click Startup Repair, the link at the top and after it scans>click OK and
let it try to repair Vista. It will tell you if it does, and if it
doesn't, try System Restore from the Recovery Link on the DVD. If these
don't work booting into Safe Mode by tapping the F8 key and using System
Restore from one of the safe modes besides VGA may work. That means you
have the option to try 4 different safe modes to get to system restore, (one
from the Recovery link on the DVD) and sometimes one will work when the
others won't.


You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx


***Using the F8 Environment***

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

Good luck,

CH
 
G

Guest

i dont beleive this is a hdw problem, because i have the exsternal drive
unpluged and it still is giving me problems, it just went through the disk
check and now i get "disk read error"

i checked the event viewer last time this happened but coulnt pinpoint what
it was.
 
G

Guest

skytopdesigns,

I would advise that you look at event viewer as suggested by Chad
Harris and then post the results you find. I would also advise you check your
cables, as also suggested by Chad Harris. It wouldn't hurt to try the repair
option.

You must keep in mind that your external hard drive is not the only
hardware associated with your computer. Disconnecting your external hard
drive means nothing. It does not preclude any problems associated with your
other hardware.

Of course, you could also have a compatibility problem with some of
your software or settings. You did not say whether or not you have added or
changed any software, or made any settings changes.

Then again, you could have a serious malware infection. Malicious code
can be written to cause just about any effect.

Have a nice day.

C.B.
 
C

Charlie Tame

CB said:
skytopdesigns,

I would advise that you look at event viewer as suggested by Chad
Harris and then post the results you find. I would also advise you check your
cables, as also suggested by Chad Harris. It wouldn't hurt to try the repair
option.

You must keep in mind that your external hard drive is not the only
hardware associated with your computer. Disconnecting your external hard
drive means nothing. It does not preclude any problems associated with your
other hardware.

Of course, you could also have a compatibility problem with some of
your software or settings. You did not say whether or not you have added or
changed any software, or made any settings changes.

Then again, you could have a serious malware infection. Malicious code
can be written to cause just about any effect.

Have a nice day.

C.B.


What yo you mean "What does this mean"?
 
G

Guest

sorry charlie, my first post had a message that was on my screen when it
crashed.

my computer is about 6 months old, i am leaning twards a software problem,
i know new dosnt mean it couldnt be hardware either,

i am in now so i will look at the event viewer,

when i first got vista, i did have compatability problems with some
programs, the biggest problem was photoshop, i had cs2, i changed some
settings and it helped. then i upgraded to cs3 and it started all over
again, i changed the settings and it helped with most of the problems,

i had another error that i posted here and i was told it was the graphics
card drivers. they are nvidia. i updated them.
 
G

Guest

i looked at the event viewer for the time it happened.

there were no hardware events..

Microsoft-Windows-Kernel-General
[ Guid] {a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}

EventID 6

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2007-09-25T23:47:16.797Z

EventRecordID 55794

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 68

Channel System



- Security

[ UserID] S-1-5-18


- EventData

FinalStatus 0xc000014d
ExtraStringLength 0
------------------------------------------------------------------------
\Device\HarddiskVolume2
-------------------------------------------------------------------------
\Device\RaidPort1
-----------------------------------------------------------------------
Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager

- EventID 7036

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-09-25T23:47:24.000Z

EventRecordID 55797

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System



Security


- EventData

param1 Windows Modules Installer
param2 stopped
------------------------------------------------------------------------------------------------
 

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