Websites won't load

[Guest]

Recently got cable modem. After first day of use I began to develope problems possibly because of a worm or virus; haven't been able to figure out which yet. I'm running XP. Explorer won't open any websites. Also, may be related to this is I can't open my help and support center; following mesg comes up: helpctr.exe doesn't exist
Any help is greatly appreciated
Thx
Mike B

 

[H Leboeuf]

Error Message When You Start Windows Me Help: The File Helpctr.exe Is Not
Found
The file HELPCTR.EXE is not found
http://support.microsoft.com/?kbid=305666 (ME 8/6/2002)
--

Rule out parasites.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Additional link:
http://aumha.org/a/quickfix.htm


You may need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.merijn.org/cwschronicles.html
More: Removal tool: http://www.merijn.org/files/cwshredder.zip

If NOT XP pro try this fix.
http://www.cexx.org/lspfix.htm

Henri Leboeuf
Web page: http://www.colba.net/~hlebo49/index.htm
===

Recently got cable modem. After first day of use I began to develope

problems possibly because of a worm or virus; haven't been able to figure
out which yet. I'm running XP. Explorer won't open any websites. Also,
may be related to this is I can't open my help and support center; following
mesg comes up: helpctr.exe doesn't exist.