WebSearch spyware

[Guest]

A websearch spyware was downloaded onto my computer. I removed it but now my
printer will not print. It's on, etc. but everything fails to print from
anywhere.
I restored to an earlier point, but it's still not working. Any help or
suggestions?

 

[Galen]

In Nannyb <[email protected]> had this to say:

My reply is at the bottom of your sent message:

A websearch spyware was downloaded onto my computer. I removed it
but now my printer will not print. It's on, etc. but everything
fails to print from anywhere.
I restored to an earlier point, but it's still not working. Any help
or suggestions?

Does it give any specific error messages? Are there any errors in the event
log? You can try uninstalling the drivers and re-installing them for
starters. You might also want to ensure that you're PC is entirely cleaned
from malware.

Malware Cleaning :
http://www.kgiii.info/windows/all/general/malwarefix.html

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes

 

[Guest]

 

[Galen]

In Nannyb <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Okay then... I suppose that is a bit more information to work with. Your
printer came with a CD and likely had some software that you installed
before installing your printer? If so then go to your Control Panel,
Add/Remove Programs, and remove your printer's software and delete the
drivers from the Device Controller once again. Unplug the printer and
reboot. Install the software from the CD for the printer (I hope that it
allows this, it should at any rate, mine all do) and then just to be on the
safe side shut the computer off. When the PC is shut off plug the printer
back in and turn it on. Then turn on the printer again and install the
drivers for it. That's about the only additional solution I can think of
seeing as there's no additional malware on the system according to your last
post.

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes