W2K Shutdown Problem

[Michael Lehrman]

OK, it never gets to the "It is safe to turn off your
computer" message, and of course it can not be
automativally restarted.
I saw this kind of a problem mentioned in the archives,
but couldn't find an answer fitting our case. It is an
older machine, dual Pentium Pro with SCSI drives.
We had to replace system disk and decided to install
everything from scratch. Installed W2K, then SP4, then
critical patches, configured modem, installed Norton AV,
connected to receive latest AV updates. At this point
everything was OK, W2K was shutting down normally. Then we
added USB device, using driver supplied by Microsoft. It
shut down OK. Then at some point it stopped sutting down
properly. It is difficult for me to pinpoint the exact
circumstances, since I repeated the whole installation
procedure only about 10 times -)) and do not have enough
statistics, but it seems to happen after the first e-mail
session in the Outlook Express. Perhaps, someone knows the
answer. Appreciate the reply.

ML

 

[Bjorn Landemoo]

Michael

See if this MS Knowledge Base article can help you:

http://support.microsoft.com/?id=315409

Best regards

Bjorn

 

[Michael Lehrman]

-----Original Message-----
Michael

See if this MS Knowledge Base article can help you:

http://support.microsoft.com/?id=315409

Best regards

Bjorn
--

Thanks Bjorn. I did read that article before posting to
the NG, but it didn't help much. Apparently, it is not
CMOS or BIOS settings, since after the clean installation
of W2K components the shutdown works OK. If it is a driver
(and the safe mode does shut down correctly), then it must
be one of those that came with W2K. The safe mode boot log
shows zillion of drivers that did not load, most of them
are completely unknown to me. Also, it seems, that the
shutdown turns bad behaviour not in the process of
installation, but as a result of system's use.

Regards,
ML

 

[Bjorn Landemoo]

Michael

You could boot to safe mode, rename ntbtlog.txt to something else, then
boot using the boot logging option, and compare the new ntbtlog.txt file
with the old one, to find out what loads with the normal boot option, but
not in safe mode.

Best regards

Bjorn