Hello Al,
This behavior may occur if one or more of the following condition
are true:
- Your computer supports the Advanced Power Management (APM) feature,
but the Advanced Configuration and Power Interface (ACP)-compliant
basic input/output system (BIOS) is not configured correctly to permit
the operating system to turn off the power supply.
- During an upgrade of the operating system, Windows does not detect
that the computer is ACPI-compliant.
- An OEM device driver or service is installed on your computer that is
preventing the computer from correctly shutting down.
- Your computer is not ACPI-compliant.
To solve this problem, follow these steps:
Step 1: Enable Advanced Power Management support
-------------------------------------------------
1. Click "Start", click "Control Panel", and then double-click "Power
Options". Note If you are using Windows XP, click "Switch to Classic
View" in "Control Panel" to more easily follow these steps.
2. Click the "APM" tab. Note If you are using multiple monitors, the
"APM" tab may not be available.
3. Select "Enable Advanced Power Management Support", and then click
"OK".
Step 2: Confirm that the computer's CMOS/BIOS settings are correct
-------------------------------------------------------------------
Warning This procedure may involve changing your computer's complementar
metal-oxide semiconductor (CMOS) settings and altering the BIOS. Incorrec
changes to the BIOS of your computer may cause serious problems. Change th
computer's CMOS settings at your own risk.
Incorrect or damaged CMO
and BIOS settings can cause startup and shutdown problems. For informatio
about the correct CMOS and BIOS settings for your computer and about how to check an
change these settings, see the documentation that came with your computer o
contact the manufacturer. To confirm that the computer's BIOS is current
contact the computer manufacturer to inquire about the latest BIOS update tha
is available for your computer.
Step 3: Verify that the computer is ACPI-compliant
--------------------------------------------------
1. Click "Start", click "Control Panel", and then double-click "System".
2. Click the "Hardware" tab, and then click "Device Manager".
3. Expand the "Computer" branch.
specification that is similar to one of the following will appear:
- ACPI Multiprocessor PC
- ACPI Uniprocessor PC
- Advanced Configuration and Power Interface (ACPI)
PC
- Compaq SystemPro Multiprocessor or 100%
Compatible
- MPS Uniprocessor PC
- MPS Multiprocessor PC
- Standard PC If your computer is listed as Advanced Configuration an
Power Interface (ACPI) PC, go to "Step 4: If the computer is ACPI-compliant.
If your computer is listed as a Standard PC, the issue will occur
However, you may be able to work around this issue. Go to "Step 5: If th
computer is not ACPI-compliant."
If your computer is listed as
Standard PC, but you are sure that the computer is ACPI-compliant, go to "Ste
4: If the computer is ACPI-compliant."
Step 4: If the computer is ACPI-compliant
-----------------------------------------
If your computer is ACPI-compliant, follow these steps:
1. Click "Start", click "Control Panel", and then double-click "Add or
Remove Programs".
2. See if any one of the following programs is installed:
- Logitech mouse drivers
- Adaptec/Roxio software
- Zone Alarm
3. If any one of these programs is installed, either contact the
manufacturer of the program for an updated version or temporarily
remove the program.
4. Try to shut down the computer to see if the issue is resolved.
5. If the issue still occurs, use Task Manager to determin
the programs that are currently running on the computer. Manually quit eac
program that is listed in Task Manager, and then shut down and restart th
computer to test if the shutdown problem is resolved. To do this, follow these
steps:
Note: All programs that are currently running on the computer may not
be listed in the "Applications" tab of Task Manager.
a. Press CTRL+ALT+DELETE, and then click "Task Manager".
b. Click the "Applications" tab.
c. In the "Task" column, click the program that you want to quit, and then click "End Task".
d. Quit Task Manager.
e. Shut down the computer.
6. If the issue still occurs, contact the manufacturers of any
additional devices on your computer, such as video adapters or sound cards, to
obtain the latest drivers for the devices.
*****************************************************************************
David Hancock [MSFT]
Microsoft Server Setup Team
Search our Knowledge Base at
http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at
http://www.microsoft.com/ntserver/
NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.
******************************************************************************
