VPN attempt cut Internet Access

[J. Choy]

After trying to install Cisco's VPN client software on my
Win2K laptop, the machine cannot access the Internet via
the DSL Gateway. I have uninstalled all parts of the Cisco
VPN software I could find (including several apparently
virtual NIC cards), I have uninstalled/reinstalled the
TCP/IP protocol, I have uninstalled/reinstalled the driver
for the Netgear FA511 cardbus NIC, all to no avail. I do
notice that in the System
Information/Components/Network/Adapter window, there are
TWO Netgear cards listed, one in Index 7, the other in
index 8. The Index 7 "card" has "Not Available" for all of
the critical network info (IP address, subnet mask, IP
gateway, etc), while the Index 8 card has all the key
network info available. I can ping the DSL Gateway. When I
uninstall the Netgear driver, Index 8 disappears, while the
Index 7 "card" remains. Is this conflict preventing
access? I've tried editing the registry, but no go. How
can I remove this "phantom" card? (My old Mac can access
the Net through the same DSL Gateway, so I don't think it's
a hardware issue.) Thanks!

 

[Guest]

when I use Device Manager to uninstall the Netgear card,
the info listing for Index 8 disappears, but Index 7 -- the
phantom card -- remains.
Shell Hardware Detection is NOT running or even listed as a
service. Is it necessary? Is this missing service what's
causing the problem?

Thanks for the suggestion -- really appreciate it.

-----Original Message-----
Try Uninstalling all network cards and devices from device

manager then reboot and re-install all of the devices, if
this doesn't work, go to computer management/services, and
disable "Shell hardware detection", then uninstall and
reboot again and manually install each driver.