Vista-Word 2007-HP Officejet 5610 Quirk

[DHG]

Due to a breakdown in a computer using XP, and having been using
WordPerfect for many years, I find myself with a new HP Pavilion computer,
running Vista Home Premium, using Word 2007 and a new printer.
I have encountered no problem in preparing, saving and printing single
copies of documents. However on the rare occasions when I asked Word to
print multiple copies it won't. Each has to be printed individually.
Attempts to get e-mail help from HP didn't get very far. Either they
misunderstood or could only suggest that I make multiple copies after I had
run one off. I realize that the printer should make multiple copies on its
own but does it not respond to Word.

 

[JoAnn Paules]

Have you checked to make sure you have the latest drivers?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[DHG]

I suppose that might be a possibility. Mind you, all three devices were
purchased just this September. Presumably it would be the drivers
associated with the 5610 Printer ? I have found another quirk which I
thought of posting somewhere else, although the same printer is
involved......When I try to print from Windows PhotoGallery I fail and get
an offer to send a Fax. Eventually I noted that on the Print Screen in
Photogallery the Printer was listed as "Officejet 5610 Fax" and that
"Officejet 5610" was just available as an option; when this option was
selected printing occurred OK. I should emphasize that Control Panel,
Printers identifies "Office jet 5610" as the default printer and the
"Officejet 5610 Fax" as an option only (and I have said single copies print
OK from Word)

Have you checked to make sure you have the latest drivers?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Due to a breakdown in a computer using XP, and having been using
WordPerfect for many years, I find myself with a new HP Pavilion
computer, running Vista Home Premium, using Word 2007 and a new printer.
I have encountered no problem in preparing, saving and printing single
copies of documents. However on the rare occasions when I asked Word to
print multiple copies it won't. Each has to be printed individually.
Attempts to get e-mail help from HP didn't get very far. Either they
misunderstood or could only suggest that I make multiple copies after I
had run one off. I realize that the printer should make multiple copies
on its own but does it not respond to Word.