Yes, agree with you. The AIO software is bundled with HP Photosmart
All-in-One printer. The software consists of Photosmart and the HP Solution
Centre. In HP Solution Centre in Windows Vista (whether Home Premium or
other version of Vista), you can fax, scan, set scan settings, etc). It is
meant to be easy to use, help in your productivity, enable novice user to
use the various and important functions and capability of the AIO HP
printer. The software is bundled with the printer.
Such kind of software are also available on Brother printer. Brother AIO
called the software Control Centre. Very useful and easy to use and helps
in productivty.
Now from what you described, it seems you are missing out on something which
is an essential part of the printer that you purchased - the HP Solution
Centre & probably HP Photosmart software. Why so? If you can tell me the
symptons on the installation problem, I may be able to throw some light as
to what you are going through. You may like to know what I have gone
through after 4 months of 'help' from HP. All the time the 'help' does not
work. Everytime I remind HP of previous unsuccessful 'help', I subject to
more doses of 'help'. HP told me if I don't accept the 'help', I cannot be
'helped' by the HP staff offering the 'help'. So step by step, HP's 'help'
lead me to the final 'help' offer by HP - reformat my PC and hard-disk! You
know what that means all the data and software on my PC has to be ripped
off! And my PC is healthy one - no problem with installing software. HP
claimed it is due to the thousands of software out in the world! I had only
had a couple of software installed From my experience of software
installation and use, almost all software from credible companies can
installed and be used without problem and with co-existence with other
software. Sometime there are difficulty, but I was able to resolve them.
Now and then certain things need to be fixed. The good software companies
would be able to point you to the right solution. For example, some years
back, Symantec guided me to fix the windows registry to solve certain
problem when I reported the specific error diagnostic message generated by
Symantec software, and it worked. With HP and the all-in-one Photosmart
printer C7280, I am getting no where, and the problem remains and HP refuse
to solve the problem, wanting me instead to allow HP to re-format the PC
which is unacceptable to me.
If you are facing the similar type of problem, do let me know.