Vista upgrade won't open Control Panel

G

Guest

When I try and open Control Panel, I get an error message that Windows
Explorers encountered an error and must restart. Let it do that a few times,
and still no luck. Even re-installed Vista (Home Premium) last night, same
proble, I tried right clicking the start butten and entered Explorer, but
even clicking on Control Panel in there causes the same problem, same error,
the desktop clears, then re-appears - but no access to the Control Panel.
Everything (so far) seems to work Ok. (Anti-virus, firewall, etc. is windows
Firewall and Windows One Care (you'd think they would recoognize each other
if that's the problem). Just baffled....
 
C

Chad Harris

I've seen problems with Control Panel on different Vista RTM installs--one
more of the congenital bugs it birthed with.

The one that's difficult if not impossible to fix is Control Panel applets
missing, but you can do an easy work around for that one by just invoking
the control panel by typing one of its components' names into search or Help
and Support and draggging them into a folder and calling it Control Panel.

Yours is fixable, though, I think because it seems to involve a defect in
the Explorer Shell.

I'd try fixing it by either running SFC or try Startup Repair or System
Restore from the Win RE environment:

SFC: Windows Key +R>type in cmd>hold down CTRL+SHIFT on your keyboard and
then press Enter>type sfc /scannow at prompt.

Startup Repair, System Restoer and other Win RE Tools:

How to use the Bootrec.exe tool in the Windows Recovery Environment to
troubleshoot and repair startup issues in Windows Vista
http://support.microsoft.com/kb/927392/en-us

A Stop error occurs, or the computer stops responding when you try to start
Windows Vista
http://support.microsoft.com/kb/925810/en-us

I'd deploy these if replacing the driver (provided you can boot) doesn't
solve the problem:

You run the startup repair tool this way:

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

Note The computer must be configured to start from a CD or from a DVD. For
information about how to configure the computer to start from a CD or from a
DVD, see the information that came with the computer.
2. Restart the computer. To do this, click Start, click the arrow next to
the Lock button, and then click Restart.

This usually means that you enter bios setup by whatever key or keys
(sometimes there is more than one key that will do it for your model--go to
pc manufacturer site) and configure CD to be first in the boot order.

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Note If you cannot restart the computer by using this method, use the power
button to turn off the computer. Then, turn the computer back on.
3. Set your language preference, and then click Next.

Note In most cases, the startup repair process starts automatically, and you
do not have the option to select it in the System Recovery Options menu.
4. Click Repair your computer.
5. In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.
6. In the System Recovery Options menu, click Startup Repair to start the
repair process.
7. When the repair process is complete, click Finish.

Additional References for Startup Repair With Screenshots:

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore

You could also:

Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

You will need this reference:

How to start the System Restore tool at a command prompt in Windows XP
http://support.microsoft.com/kb/304449/en-us

The command to use for system restore at the safe mode cmd prompt is:

%systemroot%\system32\restore\rstrui.exe

The reason for doing this is one of these choices may work, when the other
doesn't. My experience is that people do not fully try F8 when they think
or have said they have. It is that they can almost always reach Windows
Advanced Options though.


Good luck,

CH
 
G

Guest

I will try these and get back to you... (If this posts twice I apologize. We
had a power surge and the computer rebooted before I was sure the reply was
sent). The problem is on a different computer, so I'll try these when I can
get back to that PC. Thanks for the help! Greg
 
G

Guest

Chad,

While your information was very informative and seemed like one of tghe
options would work, the only one I was able to get to work was a complete
clean install. Beyond the Control Panel issue, the firewall wouldn't start
up, and I couldn't force it to. There were other minor issue too - so I just
gave up, did a fresh install and pray I have all my program disks. (Backups
I have, if Windows One Care will restore it's backups made with XP into Vista
- and I really hope it will).

But, again, thanks for all your help - and I'm sure one of the easier
solutions might have worked on a different machine. (This was a SystemMax
PC, while setup pretty good, it is about 3 years old, and maybe just because
Vista "said" it could be installed, didn't mean the PC really wanted it).

Now, I did just buy (Nov. 2006) a new Dell XPS 410 that said it was Vista
ready and I will be receiving the free upgrade... do I dare attempt to
install it? (It's my main office PC and I'd really like to not have to try
and start from scratch on that one!).

Thanks,

Greg
 

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