Vista SP1 not offered

[edyxx]

Dear all,

I'm not offered Vista SP1 from Windows Update.

I have Windows Vista Premium installed and use Symantec Endpoint
Protection. I know the wgx.sys is stopping delivery of SP1 for older
version. I have about two weeks ago upgrade Symantec to the new
version compatbile with SP1.I have also downloaded the MS readiness
tool. There is no hardware driver shown in Windows Update for my
computer, which could cause stopping SP1.

Is there a way to find out, why I don't get SP1 via Windows Update
delivered?

All updates are coming through. The last ones was on Tuesday.

Thank you

 

[Engel]

Hello Edy,

- -- --
Have a look at this article. It may be relevant to your prºblem.

<http://support.microsoft.com/?kbid=948343>


I hope this post is helpful, let us know how it works ºut.

Ǝиçεl
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[edyxx]

Thanks I went already through this documents.

I have not any of the incompatible system driver installed.

 

[Engel]

Hi edy,


I'd recommend resubmitting your post here:

Help and Support

<http://support.microsoft.com/common/international.aspx?rdpath=1&gprid=9860>

<https://support.microsoft.com/oas/default.aspx?gprid=6527>

OR

I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.

Elsewhere, call your local Microsoft subsidiary, or the number for paid
support in your locale--and ask for the free help with virus or
security-patch related issues. This help extends to spyware removal as well.

If you /clearly/ state that a specific update or virus has caused problems
and don't ask any other questions, you /should/ receive No Charge support for
the issue.


I hope this post is helpful.

Let us know how it works ºut.

Ǝиçεl
- -- ---

 

[PaulB]

I was unable to have SP1 offered to me until I disconnected all my USB
connections except mouse and keyboard. In particular my UPS interface.

 

[Liam Roche]

I was not offered SP1: I have no idea why.

I downloaded it anyway and installed it. There were a couple of minor
problems that disappeared when I rebooted a couple of times.