Vista - NO more access

G

Guest

Good evening to all. Last month Vista worked fine including IE7 Beta. After a
few weeks, IE7 stopped working stating something to the effect that it had to
obtain a new IP address which it just sits there and never obtains a new one.
Well the last week of July and the first week of Aug I had to go to school in
Maryland. When I got back and tried to access Vista I got the following
error: Code: 0xc004f002, The software licensing service reported that rights
consumption failed. So can anyone tell me what happened and what do I have
to do to fix both problems? Any suggestions or assistance will be
appreciated. Thank you and have a great eveining.
 
R

Rick Rogers

Hi,

If you installed the IE7 beta on top of Vista, then that could account for
the problems. The IE7 beta is designed for WinXP systems, Vista has its own
version of IE7 already installed.

What can you do? Very little if this is the case. Format and start over,
hope you kept your Product Key,

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
C

Chad Harris

I am not sure if you are the same person how your name is Bill or Doug at
the same time, but anyway there are 2 things you might try.

1) One is startup repair.
2) As Rick said, there is no need to install IE7 on top of Vista. The
builds of IE7 in builds of Vista are later builds than IE7 for starters,
Vista has IE7 as part of its code, and there were never any instructions to
install IE7 on IE7 in Vista. I don't understand what you were thinking.
3) I don't know what would be the consequences of trying to uninstall IE7
from Vista with code from two IE7's on it. The instructions for
uninstalling IE7 in general from the IE 7 team who make IE7 are to use
Add/Remove and when and if that doesn't following the release notes for IE7
and the instructions on their team blog:

http://blogs.msdn.com/ie/archive/2006/06/29/650033.aspx

These are meant though, for people installing and uninstalling IE7 on XP.
And by the way the most common mistake made by people doing that that causes
a cascade of problems is that they install the IE7 on their full complement
of programs and settings XP SP2. You shouldn't do that. You should install
XP SP2 cleanly to a partition or HD or box then install IE7 and add
programs.

If you can't uninstall your superimposed "extra" IE7 installed onto Vista
with IE7 already there, you have nothing to lose but using startup repair.
However, starutp repair wasn't made to correct the unusual problem of the
person who installed Vista, knowing it had IE7 in it, and then installing
another IE7.

What Win RE Can Do:

If you run Win RE's Startup Repair in Vista, it will try to check and repair
the following and we're taking about under three minutes usually when it
works which is often: (this is not a complete list but a list of major tasks
it can perform):

Registry Corruptions

Missing/corrupt driver files (you don't have to guess here--it looks at all
of them

Missing/corrupt system files (disabled in Beta 2 as is System File Checker
but present newer builds)

Incompatible Driver Installation

Incompatible OS update installations

Startup Repair may offer a dialogue box to use System restore.

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore

Good luck,

CH
 
G

Guest

Lets see. So much info and don't know where to start. Ok here we go, please
pardon if I kind of get lost. I did not know that IE7 was part of Vista. Blew
that one huh. I already had IE7 installed for XP SP2. That won't allow me to
install IE 7 Beta 3. I can't even get into Vista. No one addressed that. Why
can't I get into it? Let's see - reformat - no way. Way too much info. Too
many pics of our grandson who passed away earlier this year at the age of 4
months. I have a dual boot screen that comes up. Is there anyway that I can
do anything from the XP side of the house? I would appreciate any assistance.
Thank you for already responding. I tried using the DCD that I burned but got
no where. Will try again thou.
 
C

Colin Barnhorst

I hate to say this, but you should not have valuable files stored on the
Vista volume. If worse comes to worse, simply mount the Vista hard drive in
an external enclosure and connect it to the XP machine. This will allow you
to move your files off of the Vista volume.
 
C

Chad Harris

I can appreciate how important pictures of your grandson would be and I have
offered ways to save Vista without reformatting if it can be done.

I am terribly sorry to read about this tragedy.

Doug when I wrote about repairing Vista using Startup Repair as Far as Win
RE what cascade got you to "know one addresed that" as to the problem you
couldn't "get into Vista."

I'm not going to lecture you, but backup is as important as anything you do
with your computer and backup should be a routine whether or not you are
using a Beta. When you use a Beta, you must read the release notes--they
aren't perfunctory--they mean something and you must backup.

Let me try again. You have nothing to lose by using Startup Repair to fix
Vista. I spoonfed you how to do this and many of the things Startup Repair
as part of Win RE in Vista can fix. You need a Vista DVD to access startup
repair. I'd reread what I typed you.

IE is always part of the Windows OS and it's tightly coded to Win Explorer
and for that matter both are tightly coded to OE and surprise some parts of
Outlook as well.

MSFT has some reasonable, important tips in their release notes for Vista
and IE and the IE team blog is doing a pretty good job of trying to give you
information on issues and features of IE7. I'd consider it very helpful
reading to keep on using to Vista RTM and beyond.

1) I suggest you attack fixing Vista by using Startup Repair per my
instructions.
2) You can try to uinstall IE7 from Vista or from wherever you mistakenly
instlled it--you said it was Vista, but right now I don't think you'll be
successful and I'd try the Startup Repair.
3) I am really confused as to what the status of your XP is and I'm not sure
where those pics are but if you have an XP that's not working, then I'd try
to use F8 Advanced options and then do a repair install if those don't work
booting from the XP CD.

I don't know if you dual booted or if you upgraded to Vista from XP. I wish
you would have spelled this out stepwise instead of run things together. I
can't even tell if Doug and djm are the same person.

As to repairing a Windows XP:

1) I'd use the F8 options including the 3 safe modes (I'm omitting VGA for
this purpose) to try to system restore and I would use Last Known Good if
they don't work. I say 3 because sometimes one works when another will not.
If you use safe mode command, the command for system restore is:

%systemroot%\system32\restore\rstrui.exe

2) If you have the XP CD you can go to bios setup and put booting from CD in
#1 position and then try a repair install with the CD. That's a lot faster
and has a lot more success than using the Recovery Console and any of its
commands and yep, MSKBs sometimes mis-recommend the Recovery Console. The
corrupted registry KB is one of the most notable for this.

A repair install offers you the way to get your XP back intact after
watching a 35 minute banal Microsoft commercial in setup.

Repair Install
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

The MSKB that is a model for my approach is this one:
Resources for troubleshooting startup problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308041&Product=winxp

Good luck,

CH
 
K

Kerry Brown

If the pictures are that important to you then you may want to think about
taking the computer to a shop and asking them to get the pictures and any
other data off the hard drive onto a DVD for you. Depending on how much data
is involved it should only take an hour or two and the cost of the media
used. I can't see anyone charging you more than $150.00. I would normally
charge $50.00 to $75.00. The procedure involved would be to remove the hard
drive from your computer. Install it in another computer or an external
enclosure. Copy the data to a DVD or DVDs. Reinstall the hard drive in your
computer. Once you have a backup then you either try to repair things
yourself or get the shop to do it for you.
 
C

Colin Barnhorst

It would be cheaper to buy a usb external drive enclosure if he doesn't
already have one. If he has a SATA drive then there are several good
enclosures available that mount the SATA drive internally and have both SATA
and usb connectors on the back. I use several Athena enclosures:
http://www.newegg.com/Product/Product.asp?Item=N82E16817145006

There are plenty of enclosures for IDE drives around.

Then he can put the C: drive in the enclosure and take it to another
computer and simply copy off the files he wants.
 
K

Kerry Brown

I agree that would be a better solution. Not everyone has the technical
expertise to do it though. I have seen too many people lose their digital
pictures by trying to fix things when they didn't know how. If the data
isn't worth the money then have at it. If the data is important then
sometimes it may be better to leave well enough alone and learn how to back
up in less stressful situation. Every fix the OP tries may get them farther
away from recovering their pictures and eventually may end up overwriting
the data if the wrong thing is done.
 
K

Kerry Brown

I agree I would try a startup repair. However it depends on the OP's level
of expertise and how important the pictures are if I would recommend it to
them. In any case no matter anyone's level of expertise if there is no
existing backup and the pictures are important the next step is to back them
up before anything else is done. The backup procedure should involve nothing
that writes to the drive until the data is safe,
 
C

Chad Harris

It will be interesting considering the enormous value those pics have to the
OP, whether he tries any of the viable suggestons. It would be interesting
to me if either Kerry or Colin can state precisely what the OP did. I still
don't know from his different named posts. Did he dual boot and then start
putting the IE7 onto his Vista boot? Aren't the pics on the Vista boot?

CH
 
C

Chad Harris

I would like to think Kerry, that if the OP could save pictures, or get to
the store or a website to buy a computer, he could follow the steps I gave
for startup repair. I don't think it takes a particular amount of
sophistication to load the Vista DVD, go to the setup screen, and click on
the link on the lower left and click on Startup Repair.

It's too bad it isn't working a high enough percent of the time as RTM looms
as early as October.

I sure agree with your suggestions to get them backed up because they are of
enormous value to him.

CH
 
K

Kerry Brown

The first step when data is involved is to backup the data before doing
anything that writes to the drive. With every computer that comes into my
shop the first thing that happens is it is booted from a CD and a drive
image is taken. When things have gone wrong every time the drive is written
to there is a danger. The OP is clearly confused as to what went wrong and
why. The problem may be totally unrelated to installing IE7 but rather a
failing hard drive or who knows what. As soon as I hear there is data that
is important to someone and there is no backup my only recommendation is to
do a backup by some method that does not write to the drive. After that is
done then the problem can be diagnosed and repairs attempted. I agree from
we've been told so far the Startup Repair will probably work. The backing up
part is why I recommended the OP look at having someone else do the work. It
would involve removing the drive or booting from a CD with a drive image
program, Linux, BartPE, or whatever and copying the data. From the OP's
posts I am not confident they are capable of this. If they are I did specify
in a general way how to do it.
 
K

Kerry Brown

I have no idea what they did and I'm not sure they do either. That's why I
recommend a backup before attempting any repair.
 
C

Chad Harris

"The first step when data is involved is to backup the data before doing
anything that writes to the drive."

Absolutely Kerry. But serious surveys have shown that 75%-80% of home users
and some small biz users don't. The Win One Care team blogged that they got
studies that showed around 70% or 75% (they include ayk a simple check off
backup--not as robust as the one in Vista but not far off. I put i the
percent higher. For $32 and three licenses (not working on Vista yet) WOC
is a very decent deal for the ability it gives any beginner to backup.

If every computer came into your shop the world would get exponentially
better over night.

As all your posts, this makes great sense.

I hope that OP finds a way to get square, recover the pics, and then puts a
stable Vista on and uses the backup or just simply backs up.

Given how easy it is now, with free burn programs and the ready
availablility of drives, thumb drives, flash drives, small pocket HDs, One
Care Type Check Backups, Vista Backups, I hope there will be a sea change in
people doing incremental or some type backups that work for them.

CH
 
C

Colin Barnhorst

According to the WWDC keynote fewer than 5% of Mac users use any sort of
backup. It is just not a natural inclination to take the time to do
"unproductive" things like maintain one's comptuter properly.

There are so many tools out there that make maintenance easy and automatic.
Vista already has such tools. If the OP could had a backup made with
CompletePC Backup the problem would be solved because the backup is an image
that is in .vhd format. A CompletePC Backup file simply be mounted as a
virtual hard drive in VPC and the files easily copied out.
 
C

Colin Barnhorst

According to the WWDC keynote fewer than 5% of Mac users use any sort of
backup. It is just not a natural inclination to take the time to do
"unproductive" things like maintain one's comptuter properly.

There are so many tools out there that make maintenance easy and automatic.
Vista already has such tools. If the OP had made a backup with
CompletePC Backup the problem would be solved because the backup is an image
that is in .vhd format. A CompletePC Backup file can be mounted as a
virtual hard drive in VPC in some other computer and the files easily copied
out.
 
R

Rick Rogers

Hi Doug,

Pull the drive, slave it into a working system and copy off the data. Then
reinstall it, run a repair installation of WinXP. Failing that, try a
parallel installation.

If you are unfamiliar with the above steps, locate a pc-knowledgable friend
who is. You should be able to retrieve the data providing it was not damaged
by the Vista installation.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 

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