Vista logon problem

[dfrog]

I'm still with WinXP, but been to help friend with adding extra RAM to his
Vista Basic 512mb Ram.
I took out the 512 mb and replaced it with 2 x 1gb RAM bought from Crucial
UK for his PC.
There has only ever been 1 account, and at bootup the password for this
account was asked for.
We entered the KNOWN password (it's never been changed from new, approx 11
months) and we got ;-
"User profile service failed the logon, user profile cannot be loaded",
which slowed us down a bit
We took an option to "reset password - put disc in drive with password on"
(or something similar), but he has never created such a disc.
To repeat - the password entered 'was' correct.

I took the 2 x 1gb out and replaced the 1 x 512mb to no avail, we still got
the same error report.
I'm not familiar with Vista or creating accounts with logon passwords.
Friend is even less knowledgeable, and is some 60 miles away from me.
I wouldn't have thought that by adding 2 x 1gb RAM should have any effect on
loging on (but I'm not an expert)
So, we have a situation where we cannot start Vista.

I would appreciate any advice to help us overcome this problem.

Thank you
Dfrog

 

[Spirit]

http://www.vistax64.com/tutorials/1...-failed-logon-user-profile-cannot-loaded.html

http://cherrybyte.blogspot.com/2007/07/fixing-user-profiles-in-vista.html

 

[Spirit]

http://support.microsoft.com/kb/947215

 

[dfrog]

Thanks Spirit,
I will work my way thro' those as soon as I have the opportunity to get back
on his PC.
Safe Mode then System Restore looks to be least painful.
Meanwhile, because I feel bad about "breaking" his PC, is there any likely
reason that I may have done something to generate this problem by changing
his RAM?
The links you gave refer to 'logon with temporary profile' or 'user profile
manually deleted' neither of which I did.
Thanks again
Dfrog

http://support.microsoft.com/kb/947215

 

[Spirit]

I have had this happen on XP and Vista with Windows Updates
and unknown causes... could have been incidental to the memory
upgrade.

 

[dfrog]

Thanks again Spirit,
Dfrog

I have had this happen on XP and Vista with Windows Updates
and unknown causes... could have been incidental to the memory
upgrade.