*shrug*, yeah, but if it encourages random person x later to be helpful and
provide data that lets me close down 1000 crashes, that's a huge win to me.
I've seen other people ask the right questions that have helped me help
people - I like that good triage notions are catching on. =)
Most Linux advocacy documents I've seen point out that the persona you
project online is going to reflect strongly upon what you're trying to
promote. If people from any point of view get ugly/negative, that just
further hurts the reputation of that product group. If people's experience
with an actual Microsoft developer is that he gamely keeps trying to isolate
and solve issues - I don't think that's a bad experience for people. Am I
going to be able to fix everything? No. But if I get even a 10% fix rate
on the issues I look into - isn't that a huge win and bonus? (Again, that's
not Microsoft-centric: I regularly help other vendors fix their software
too. In some cases that's cross-platform, so users on OS Whatever also
benefit.)
I wouldn't work at Microsoft if I didn't think that I had a chance to fix
things and make things better. I certainly can't ban the trolls - even if
it saddens me that this is how they choose to live their life on this
planet - but I can make things better, and I'm going to keep doing that. =)
Cheers,
-Zach
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.