Vista Freezes (Hangs) often

[Guest]

I'm running Windows Vista Home Premium 64-bit edition and it hangs on a
regular basis (twice a day or more).

There is a knowledge base article (929734) that indicates a hotfix might
help, but I need to contact MS to get it. I built this system myself with an
OEM Windows, so I don't have access to MS support.

Does anyone know how I can access the hotfix in article 929734 without
having to pay MS support prices?

-Chris

 

[Kerry Brown]

I'm running Windows Vista Home Premium 64-bit edition and it hangs on a
regular basis (twice a day or more).

There is a knowledge base article (929734) that indicates a hotfix might
help, but I need to contact MS to get it. I built this system myself with
an
OEM Windows, so I don't have access to MS support.

Does anyone know how I can access the hotfix in article 929734 without
having to pay MS support prices?

-Chris

Look in the event logs and the Reliability and Performance Monitor for clues
as to what may be causing the problem. Without more details like what errors
are in the logs it is anybody's guess as to what is causing it.

Hotfixes are free. Follow the instruction in the KB article. You will need
to supply a credit card number in case your call is not related to the
hotfix. Give them the symptoms in the KB article, reference the KB article,
and they will email you the link to the hotfix. Your card will not be
charged unless you start talking about unrelated problems.

 

[Stephan Rose]

Look in the event logs and the Reliability and Performance Monitor for
clues as to what may be causing the problem. Without more details like
what errors are in the logs it is anybody's guess as to what is causing
it.

Hotfixes are free. Follow the instruction in the KB article. You will need
to supply a credit card number in case your call is not related to the
hotfix. Give them the symptoms in the KB article, reference the KB
article, and they will email you the link to the hotfix. Your card will
not be charged unless you start talking about unrelated problems.

Why don't they just simply put the hotfix in an accessible place online for
everyone and no hassle of giving out sensitive information and phone calls
to make?

Does a simple thing like that make too much sense?

--
Stephan Rose
2003 Yamaha R6

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[Kerry Brown]

Why don't they just simply put the hotfix in an accessible place online
for
everyone and no hassle of giving out sensitive information and phone calls
to make?

Does a simple thing like that make too much sense?

Once hotfixes have been fully tested if they apply to a general problem they
become part of Windows updates. Most hotfixes apply to very specific
situations and can sometimes cause other problems if they are applied in the
wrong circumstances.

 

[Adam Albright]

Once hotfixes have been fully tested if they apply to a general problem they
become part of Windows updates. Most hotfixes apply to very specific
situations and can sometimes cause other problems if they are applied in the
wrong circumstances.

ROTFLMAO!

Microsoft has been using that excuse for about 15 years. They are even
arrogant enough to write a KB article, say this is the issue, say they
have a fix, but oops, you can't have it yet. I know from experience.
Years ago I had a very specific problem. The numnuts at Microsoft went
as far as posting a link to the driver then grayed it out. If you
tried to download it the link said nobody can have it till they get
down on their knees, kiss some Microsoft employee's butt and on the
phone describle their problem, then maybe if they said please, with
sugar on it they would let you have the "fix" for a problem they admit
was their fault in the first place. That is arrogance.

Kerry, if you were a bigger Microsoft kiss-up you'd have to register
with the federal government as a foreign agent.

 

[LaRoux]

If you feel you need this hotfix before it gets to Windows update and
turning off sleep and hibernate aren't an option, go ahead and call MS. I've
done this on several occasions and even though they will initially require
you to give them a credit card, as soon as you convince them that your
problem is the same as the hotfix, they will provide the hotfix and refund
your CC payment.

From the KB: Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs
will apply to additional support questions and issues that do not qualify
for the specific update in question.