System process uses 100 % of CPU (need patach!)

[Joshua D. Curry]

I am having the problem described in this MS knowledge-base article. Can
someone please tell me how to get the patch described? The KB article says I
have to contact Microsoft to get the hotfix and pay for support. I don't
want to pay for support, this is silly, why can't MS just post this patch? I
just want the patch. Help!

The Windows 2000 Server-based Terminal server stops responding and your CPU
usage for the System process approaches 100 percent when you connect to the
Windows 2000 Server-based Terminal server. See
http://support.microsoft.com/?kbid=889081

 

[Dave Patrick]

You're mis-reading. Hotfixes are always free.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I am having the problem described in this MS knowledge-base article. Can
| someone please tell me how to get the patch described? The KB article says
I
| have to contact Microsoft to get the hotfix and pay for support. I don't
| want to pay for support, this is silly, why can't MS just post this patch?
I
| just want the patch. Help!
|
| The Windows 2000 Server-based Terminal server stops responding and your
CPU
| usage for the System process approaches 100 percent when you connect to
the
| Windows 2000 Server-based Terminal server. See
| http://support.microsoft.com/?kbid=889081
|
|
|
|

 

[Joshua D. Curry]

Sorry, I'm not. Click on the link. I cannot get the hotfix from the website.
If I don't want to contact MS (by email or phone, and god knows how long
that's going to take) then how do I get the hotfix?

 

[Dave Patrick]

You don't. You must make the call.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Sorry, I'm not. Click on the link. I cannot get the hotfix from the
website.
| If I don't want to contact MS (by email or phone, and god knows how long
| that's going to take) then how do I get the hotfix?

 

[Michael D. Ober]

Make the call. The phone system at MS will direct you to press one of the
digits if this is for a hotfix. You will need the technet article number
when you call (I'd print it out before calling). When I did this on
Exchange 5.5 a couple of months back, they never even asked for a credit
card since I had the Technet article number.

Mike Ober.

 

[Joshua D. Curry]

I called, they provided it without question. Thanks! I didn't know that was
so easy to do - I've never called to get a hotfix before.

Josh.

Make the call. The phone system at MS will direct you to press one of the
digits if this is for a hotfix. You will need the technet article number
when you call (I'd print it out before calling). When I did this on
Exchange 5.5 a couple of months back, they never even asked for a credit
card since I had the Technet article number.

Mike Ober.

You don't. You must make the call.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Sorry, I'm not. Click on the link. I cannot get the hotfix from the
website.
| If I don't want to contact MS (by email or phone, and god knows how
long
| that's going to take) then how do I get the hotfix?

 

[Dave Patrick]

Yepper.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I called, they provided it without question. Thanks! I didn't know that was
| so easy to do - I've never called to get a hotfix before.
|
| Josh.
|
| | > Make the call. The phone system at MS will direct you to press one of
the
| > digits if this is for a hotfix. You will need the technet article
number
| > when you call (I'd print it out before calling). When I did this on
| > Exchange 5.5 a couple of months back, they never even asked for a credit
| > card since I had the Technet article number.
| >
| > Mike Ober.

 

[Rick Gouin]

If your support issue is actually resolved by the patch, then you won't
be charged for the incident. The support people know this and you can
make a point of verifying with them that they mark your case as
"non-decrementing" or whatever their word is for "don't charge".

Good Luck,
Rick Gouin, MCSE