Vista - Explorer

[GJC]

Hi, Can you please help?

I get an error message when I open explorer. "Attention some dangerous
viruses detected in your system. Windows vista (TM) Hoem Premium files
corrupted. This may lead to the destruction of important files in C:\Windows.
Download protection software now! Click OK to download the antispyware.
(recommended)".

Any of the 2 Yes/No buttons takes you to a web page.
I can still get to my files, but very now and then it comes back. When I use
explorer.

I have Norton installed, together with windows defender.

Anyone know, how this got into windows explorer and my computer?
Does anyone know how to get rid of it, please?
Regards GJC

 

[Paul Montgomery]

Hi, Can you please help?

I get an error message when I open explorer. "Attention some dangerous
viruses detected in your system. Windows vista (TM) Hoem Premium files
corrupted. This may lead to the destruction of important files in C:\Windows.
Download protection software now! Click OK to download the antispyware.
(recommended)".

Any of the 2 Yes/No buttons takes you to a web page.
I can still get to my files, but very now and then it comes back. When I use
explorer.

I have Norton installed, together with windows defender.

Anyone know, how this got into windows explorer and my computer?
Does anyone know how to get rid of it, please?
Regards GJC

It looks as if Defender has let something get through. Your system
has malware on it that is trying to get you to go and get more.

Download and run at least two of the following:

Spybot Search and Destroy
SuperAntispyware
Malwarebytes
Ad-aware

 

[Malke]

Hi, Can you please help?

I get an error message when I open explorer. "Attention some dangerous
viruses detected in your system. Windows vista (TM) Hoem Premium files
corrupted. This may lead to the destruction of important files in
C:\Windows. Download protection software now! Click OK to download the
antispyware. (recommended)".

Any of the 2 Yes/No buttons takes you to a web page.
I can still get to my files, but very now and then it comes back. When I
use explorer.

I have Norton installed, together with windows defender.

Anyone know, how this got into windows explorer and my computer?
Does anyone know how to get rid of it, please?

Your system is infected with a rogue antivirus program. It is called "rogue"
because it pretends to be A Good Guy but is really Evil. Do not pay them!

Since you didn't mention the name of the program that you're being urged to
purchase I can't point you to the exact removal steps but look for them
here:

Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

These may work for you and all may be well. However, in many cases the
computer will also be infected with Zlob and/or Vundo trojans and protected
by a rootkit. These machines are extremely difficult to clean.

If your machine is one of these cases, either get guided help at one of the
specialty forums below OR back up your data and do a clean install of
Windows. It is your choice. If you are unsure how to back up your data or
how to do a clean install, you can take your machine to a local computer
professional. I don't recommend using BigComputerStore/GeekSquad types of
places.

PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.

http://aumha.net/ - Click on the HijackThis forum. Read the announcement and
the stickies *first*.
http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25Look
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarewarrior.com/viewforum.php?f=5
http://forums.techguy.org/54-security/
http://forums.tomcoyote.org/

Malke

 

[Mick Murphy]

Download and install Spybot Search & destroy, and do a system scan in Safe
Mode.
All info below.

http://www.spybot.info/en/index.html

Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.

To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow
key to get to Safe Mode from list of options, then hit ENTER.
SCAN your computer with Spybot S & D while in Safe Mode.