Vista, Excel 2003, HP Printers - various problems

[K]

We have recently got new hardware and upgraded to Vista. We have also just
changed to fully networked printing.

We are having some printing funnies, but mainly when printing from Excel -
no idea why. Here is a selection of the printing problems we have had:

File-Print: Print dialog does not appear
File-Print/Print: Does not print, no printing message
File-Print/Print: Looks like it prints to printer (see printing message),
but nothing prints out.
File-Print/Print: Looks like it prints to printer (see printing message,
which includes some Japanese characters - we have no machines set up for
Japanese), but nothing prints out.
File-Print/Print: When you choose to print more that one copy, only the
first copy prints out
File-Print/Print: Although a different printer is chosen, it prints to the
default printer

We think it's probably a collection of issues, any ideas for any of them
very welcome!

Thanks, K

 

[Cari \(MS-MVP\)]

If it's only Excel that is having the difficulties and other applications
print OK, then it's application specific and should be asked in the Excel
newsgroups/forums. We deal with more general problems in this group, such
as no application printing etc.

 

[K]

Thank you for the standard 'Pass the buck' response.

I have found a partial solution - unsurprisingly not in the Excel groups!

This is a known issue with a Windows Vista HotFix available from Microsoft:
http://support.microsoft.com/default.aspx/kb/948349

I hope the rest of you have better luck trying to get help from an MVP

 

[Bill]

You should be aware that Cari and anyone else trying to assist you here is a
VOLUNTEER - not an employee of MS.

As in "real life" abusing people online is unlikely to help you.

"Have a nice day"

PLONK

 

[K]

Sorry Cari, and Bill.

I'm a template developer, and I have had months of Windows/Printer
technicians telling me it's an Excel problem, must be something to do with my
templates. Shouldn't take it out on others, I know.

Just glad to finally be getting somewhere

K