Vista Basic doesn't see router

[Guest]

New Acer laptop with Vista basic. Wired router is a Linksys BEFSR41 V3.
Plugged in my cat5 cable and nothing. The internal NIC card does not see the
router. Checked the cable and it's ok. Then to check the card, plugged the
modem directly in to the card and it saw the modem. So that's ok.
Then I checked ipconfig /all and saw that no address was assigned, so there
was no reason to do a release and a renew. Frankly, I'm at a complete loss.
Any suggestions?

Oh, and just as an aside, when you do an ipconfig /release it says that that
command requires "elevation" (my quotes) and shows you to add *Con*, however
when you add a space and the *Con* it again says it requires elevation and
gives you examples of "Local Area Connection 1" or "Local Are Connection 2".
If you add those to the command (without the *Con*) then it says bad command!

 

[Rick Rogers]

Hi,

Log into the router from another machine while this one is connected and see
if it can be seen as a connected device. When you plug the ethernet cable
into the network card, does the indicator light come on? If so, what color?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Rick Rogers]

Also, to elevate privileges, right click the CMD link or icon and choose
'run as administrator'.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[John]

Do you know the router's gateway address and subnet mask? If yes, do an
ipconfig on your Acer and make sure the IP and subnet mask for the NIC are
in the ballpark and not in IP wilderness. Sometimes it takes time for a NIC
to discover the real gateway. You can add the gatewat in the TCP/IP settings
if you are getting a way-out IP address.

If you IP is in the realm of the router try running cmd and then ping the
router's gateway address.

 

[GTS]

See Windows Vista cannot obtain an IP address from certain routers or from
certain non-Microsoft DHCP servers
http://support.microsoft.com/kb/928233/en-us

 

[Guest]

Hi,

Log into the router from another machine while this one is connected and see
if it can be seen as a connected device. When you plug the ethernet cable
into the network card, does the indicator light come on? If so, what color?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Guest]

Hi John,

I know the router's gateway address & subnet mask, however when I do an
ipconfig I get a physical address of 00-19-7E-77-A7-D4 & no subnet mask and
it also tells me that the media is disconnected, which can't reaaly be true
since it saw the modem.

In any case I manually put the gateway address in anyway but idit didn't dop
anything. I'm really frustrated because I've been working on this on & off
for a couple of days before posting on this forum.

 

[Guest]

Thanks GTS, but as I said to John I've been on this for a couple of days and
I've searched the KB so I already came across that reg change and tried it.
But hows this for fun. Vista takes the change but when you reboot it changes
back. Same thing with the NIC card. Went into device manager, figuring I'd
try deleting the card....not a chance! Before you can close device manager
it's back!! If only I could have gotten this laptop with XP.........

 

[Mr. Arnold]

New Acer laptop with Vista basic. Wired router is a Linksys BEFSR41 V3.
Plugged in my cat5 cable and nothing. The internal NIC card does not see
the
router. Checked the cable and it's ok. Then to check the card, plugged
the
modem directly in to the card and it saw the modem. So that's ok.
Then I checked ipconfig /all and saw that no address was assigned, so
there
was no reason to do a release and a renew. Frankly, I'm at a complete
loss.
Any suggestions?

Have you done a hard reset of the router and then powered it down?

Oh, and just as an aside, when you do an ipconfig /release it says that
that
command requires "elevation" (my quotes) and shows you to add *Con*,
however
when you add a space and the *Con* it again says it requires elevation and
gives you examples of "Local Area Connection 1" or "Local Are Connection
2".
If you add those to the command (without the *Con*) then it says bad
command!

You have to select the Command Prompt line in Accessories and select Run as
Administered then the Command Prompt will have escalated privileges to do
the Ipconfig commands you want to do.

 

[Guest]

Thank you, yes I have done a hard reset on the router. Also, irgards to the
ipconfig problems it finally dawned on me what elevated meant so I did right
click it and selected run as administrator. Thanks anyway for taking the
time to try and help.

 

[Mr. Arnold]

Thank you, yes I have done a hard reset on the router. Also, irgards to
the
ipconfig problems it finally dawned on me what elevated meant so I did
right
click it and selected run as administrator. Thanks anyway for taking the
time to try and help.

Maybe, the Internet Protocol 6 TCP/Ipv6 is giving you problems on the NIC
and it should only be using Ipv4 with the router.

It's a shot.