virus

[JP]

I recently got a trojan on my PC, but I was able to
remove it or at least that's what I thought. Yet, now
once in a while I get a pop-up from my antivirus saying
that a trojan virus was found in the file:
C:\System Volume Information\_restore{1536FC13-E172-47EA-
ABF3-40B443C9C015}\RP168\A0091699.dll
BUt when I run the antivirus it comes back clean...what
can i do? is there a way to just delete that file???
JP

 

[Sharon F]

I recently got a trojan on my PC, but I was able to
remove it or at least that's what I thought. Yet, now
once in a while I get a pop-up from my antivirus saying
that a trojan virus was found in the file:
C:\System Volume Information\_restore{1536FC13-E172-47EA-
ABF3-40B443C9C015}\RP168\A0091699.dll
BUt when I run the antivirus it comes back clean...what
can i do? is there a way to just delete that file???
JP

If you're sure that your system is clean other than the detected incident
of the virus in the System Restore folder, create one new restore point.
Then use Disk Cleanup to get rid of all restore points except the most
recent one.

Or turn off System Restore to clear all restore points. Then enable it
again. The controls for doing this are found in the System properties
sheets.

 

[JP]

My disk clean up does not work. Every time I click on it,
It freezes.
JP

 

[Sharon F]

My disk clean up does not work. Every time I click on it,
It freezes.
JP

Then disable system restore and then enable it again. It will create a new
restore point when it restarts.

For the problem with Disk Cleanup, one of these articles may help:

The Disk Cleanup Tool Stops Responding
http://support.microsoft.com/default.aspx?scid=kb;en-us;823302

Disk Cleanup Tool Stops Responding While Compressing Old Files
http://support.microsoft.com/default.aspx?scid=kb;en-us;812248