Virus Problem!

[susan]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

Anyone, could you please help me?

Thanks in advance,


Susan

 

[Malke]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

"Can not scan this kind of virus". What kind of virus? Without details
like the name of the virus you think you have, all I can give you are
general suggestions:

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site

The site is in German but David's tool is in English so don't let that
worry you. Scroll all the way down to almost the bottom of the page and
you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
You'll see "Download von www pctipp.ch" and the live link to download
Multi_AV.

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Standard disclaimer: I can't see and test your computer myself, so these
are just suggestions based on many years of being a professional
computer tech; suggestions based on what you've written. You should not
take my suggestions as a definitive diagnosis. If you can't do the work
yourself (and there is no shame in admitting this isn't your cup of
tea), take the machine to a professional computer repair shop (not your
local equivalent of BigComputerStore/GeekSquad). Please be aware that
not all local shops are skilled at removing malware and even if they
are, your computer may be so infested that Windows will need to be
clean-installed. If possible, have all your data backed up before you
take the machine into a shop.


Malke

 

[Benedictum]

Before you do anything have a look at what is being loaded on start-up. It
just could be some adware that embeds itself or some nasty driver. Download
Startup Inspector -- http://www.windowsstartup.com/ install and run it. When
the inspector fires up, click on the consult button. It will tell you which
applications are safe to not being loaded on startup. Be aware that this
does not remove the application you selected. You may need to find out how
to uninstall it. It will, however, cease to load the application on startup.
If you are not satisfied with the outcome then go ahead and proceed with
Malke's suggestions.

Good Luck.
--B

 

[samurai]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

Anyone, could you please help me?

Thanks in advance,

Susan

Have you seen http://www.securitytraining.ws

You can easily browse through lots of anti-virus programs. They keep
changing the lists to include only the best programs. Its worth a look
anyway! Regards

 

[Just.some.guy]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

Anyone, could you please help me?

Thanks in advance,


Susan

Susan, you might try this link... http://housecall.trendmicro.com/ It is an
online free virus scanner that will scan and then try to fix
vulnerabilities.

 

[db ´¯`·.. >]

you might have some
success with booting
into safemode.

here is info on how:

http://support.microsoft.com/kb/315222

if your o..s is much better
in safemode, then you
can use this mode to
figure out and fix the
problem or simply
use system restore.

it is unclear why you
mentioned the registry,
but a system restore will
help with this too.

let us know what you find
or figure out.



--

<)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

..

 

[Elmo]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

Anyone, could you please help me?

Thanks in advance,


Susan

Try one of these Virus Removal Tools. Just download and run. It's a
one-time thing, independent of your current a/v software.

Avast! One tool for any current virus
http://www.avast.com/eng/avast-virus-cleaner.html

Symantec Virus Removal Tools
http://www.symantec.com/business/security_response/removaltools.jsp

F-Secure Virus Removal Tools
http://www.f-secure.com/download-purchase/tools.shtml

Kaspersky Virus Removal Tools
http://www.kaspersky.com/removaltools

 

[Just.some.guy]

Remember, she says she has *tried* to download other anti-virus scanners,
but they are blocked, so she can NOT install.

 

[Elmo]

Remember, she says she has *tried* to download other anti-virus scanners,
but they are blocked, so she can NOT install.

Thanks for the clarification, but she stated "I try to install other
antivirus such as Kaspersky but It was blocked so I can not install."

She tried an install and it was blocked. I want her to try to run a
quick scanner, not install a different package. It may be "blocked"
too, but any self-respecting malware should block online scans along
with any download, for that matter.

 

[Just.some.guy]

Thanks for the clarification, but she stated "I try to install other
antivirus such as Kaspersky but It was blocked so I can not install."

She tried an install and it was blocked. I want her to try to run a quick
scanner, not install a different package. It may be "blocked" too, but
any self-respecting malware

Lol...self-respecting malware...

should block online scans along

 

[Phisherman]

Dear All,

I have got problem with Virus. I have AVG antivirus but it can not
scan this kind of virus. And I don't know about this kind of virus.

When I log on to window, nothing happen but my PC is very slow. I
cannot go to registry and I can't see Folder Option and Task Manager.

I try to install other antivirus such as Kaspersky but It was blocked
so I can not install.

I don't know how to solve this problem.

Anyone, could you please help me?

Thanks in advance,


Susan

Are you really sure you have a virus? What error message(s) are you
getting? Find out which process(es) is using your CPU and/or
memory. Ctrl-Alt-Del will bring up the Windows Task Manager. Some of
these process names may not be obvious, but you can research them.
Check your disk space--if your available disk space is very low, your
PC will be very slow and/or display unusual behavior. Susan, you
need to do some basic troubleshooting.

 

[sgopus]

What is the message that is displayed when you attempt to install Kaspersky?
it could be that your not using administrator level or your account has been
reduced in authority level.