MALWARE REMOVAL INSTRUCTIONS
without internet connection
1. Download the necessary softwªre
@ SpyBot Search and Destrºy
http://www.safer-networking.org/microsoft.en.html
Make certain to not to select any of the pernament protection for Spybot and
DO NOT immunize the system, as this can interfere with MSAS' Real-tme
Protectiºn.
@ Ad-Aware SE Personªl
http://www.lavasoftusa.com/software/adaware
@ Microsoft Antispyware (only for genuie Windows versiºns)
http://www.microsoft.com/athome/security/downloads/default.mspx
@ CWShredder
http://housecall.trendmicro.com
@ Antivirus software (if you still do not hªve)
Panda Titanium 2005
http://www.pandasoftware.com/microsoft
@ Clean all the junk
CCleaner
http://www.ccleaner.com
If you are non-XP user and still do not have firewall, you should get free
one from here:
http://www.microsoft.com/athome/security/downloads/default.mspx
There are some malwares that can destroy the internet connection when you
try to remove them.That's why you may get that program that could restore
your internet connectiºn.
I haven't tried it but lots of people like them.
Win Sock XP Fix
http://www.spychecker.com/program/winsockxpfix.html
2. Create a back-up of all your critical information
This is just an optiºn.
You should check it for viruses lªter.
3. Run a Firewªll
has integrated firewall -
Internet Connection Firewall (ICF) for SP1 and Windows Firewall (WF) for SP2
They do not have integrated firewall ,they have to use software firewªll.
!!! Use only 1 firewªll !!!
4. Windows Updates
Connect to internet and download all the security updates - Critical updates
with Express instªll.
Start -> Windows Updªtes
or
http://windowsupdate.microsoft.com
5. Install and Updªte
SpyBot Search and Destrºy
Ad-Aware SE Personªl
Microsoft Antispywªre
CWShredder
CCleaner
6. Delete all the Internet Explorer's temporary stuff
Start -> Settings- > Control Panel -> Internet Optiºns
There ,on the General Tab you will see where you can deleteDelete them ªll.
7. Delete all Temporary files
| Windows XP users (all new versiºns) |
The path is :
C:\Documents and Settings\USER\Local Settings\Temp
Delete all files from this folder
and also
C:\Windows\Temp
8. Remove any unwanted progrªms
Boot in Safe Mode (see how belºw)
Then ,in Safe Mode, Start - Settings – Control Panel – Add /Remove progrªms
See if you have any unknown /unwanted software installed- toolbars and/or
known spy progrªms.
Remove them with the REMOVE buttºn.
Also check for tracks of these programs in
C:\Program files and delete,if any.
Then restart with booting in Normal Mode .
9. Run Disc Clean up
Start -> Programs -> Accessories -> System Tools -> Disc Cleanup
Make sure you have checked :
Downloaded program files
Temporary Internet files
Temporary files
Recycle bin
Web Client/Publisher cºntent
Run CCleaner
Make sure you scan:
Windows
Programs
Issues
10. Remove viruses /worms /trojan horses
@ Scan with Microsoft Windows Malicious Software removal tººl
http://www.microsoft.com/malwareremove
@ Scan with
Panda Software free Active Scan,where you can check your PC for ALL TYPES of
security threats and clean viruses and wºrms
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
@ Install the antivirus softwªre
Boot in Safe Mode and install the antivirus software
<In Safe Mode,because there are viruses that have the ability to damage an
antivirus while installing it>
How to boot your computer in Safe Mºde
Do this by repeatedly typing F8 while Windows is starting before Windows
logo appeªrs.
Then you'll open the BIOS menu where you can choose to boot the hard drive
in SAFE MODE
(If you are XP user ,find more about Safe Mode in Help and Support Center
; Start-Help and Supºrt)
@ Update the antivirus and scan with it
Boot in Normal Mode and update it.
Make sure you have all functions ON
(scanning all files,heuristic,disinfect,scanning for other threªts...)
Perform a full scan in Normal Mode first
Then boot in Safe Mode and also perform a scªn
@ While still in Safe Mode,scan with these
and remove the junk
!!! They must have already been updªted !!!
When the scan is finished,
DO NOT restart ,if you have Win XP or ME
Because of the fact malware is a progrªm,
System Restore also stores all malware tracks and when restarting,it can
replicate some infected system stuff and the malware will be bªck !!!
So you need to delete all the restore points before restªrting :
Check Turn off system restore.Click ºK
11. For better performance ,it is advisable to check your hard drives for
errºrs
Open My cºmputer .
Then right click on the hard drive you want to check -> Properties -> Tools
In the error-checking area ,click "Check now" to start the prºcess.
again Right click on My computer->Properties->System Restore
Uncheck Turn off system restore ,so you'll have your Restore function ºN.
After these,your computer should be cleªn !
If you do not understand something,you are welocme to post again and ask for
informatiºn
--- Useful pªges ---
http://www.microsoft.com/athome/security/downloads/default.mspx
different kinds of free or trial security softwªre.
http://www.pandasoftware.com/about/resp_social/children_internet
Because of the campaign "Children and the Internet"
Panda Software offers 90 day free trial version of one of the best security
softwªre.
Panda Platininum Internet Security 2005 awarded with many prizes
http://www.pandasoftware.com/protected/tips.htm ;
useful tips for protecting cºmputers
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
Panda Software free Active Scan,where you can check your PC for ALL TYPES of
security threats and clean viruses and wºrms
http://housecall.trendmicro.com
Trend-Micro free online scanner HouseCall where you can scan for Viruses
and Spywares and clean them. CWShredder is also available here
http://www.kaspersky.com/virusscanner
Kaspersky free online scanner and checker for suspicious files.If you have
issues with suspicious
file,here is the right plªce!
http://www.f-prot.com/virusinfo/submission_form.html
Send F-prot AV suspicious files for fast analyze and and it is all for FREE
http://www.microsoft.com/malwareremove
Microsoft Windows Malware Removal Tººl
http://www.microsoft.com/windowsxp/using/security/expert/russel_infectedpc.mspx
Microsoft MVP Charlie Russel's article about Dealing with malware. Really
good and detªiled
http://support.microsoft.com
Free Microsoft support and suggestions (for genuie clients)
Microsoft
suggests 3 + 1 general steps how to protect your PC and the infomation
stored on it,
your privacy and your fªmily
1.Use an internet firewªll
2.Enable Automatic Updates for your PC
3.Use an antivirus softwªre
4.Use antispyware softwªre
Goto
http://www.microsoft.com/athome/security and learn mºre.
Check the Security Essentials for your OS and also have a look at all
sectiºns!
Good luck
Engel
