Mani said:
Hello,
I got two viruses which were found in the temp internet files folder. I
deleted them but now the option "tools/options" doesn't work. ( it just
flashes up for a second then disappears)
Is there a way to fix this aside from a re-install ?
thankyou for all helpful advice.
Hi,
Please try in both Normal mode and Safe Mode, if Normal mode fail try safe
mode.
1- Please do the following:
Open a run Command and type in:
gpedit.msc click [OK]
On the group Policy locate this option under:
[&] User configuration
[+] Software Settings
[+] Windows Settings
[-] Administrative Templates
[-] Internet Explorer
[+] Application Compatibility
[+]Internet Control Panel
[ ] Offline Pages
[ ] Browser menus = Look in the right Pane/Window for this
Option:
[$]Tools menu
isable Internet Options... menu option.
Make sure this not Disabled for your account by double clicking it and see
the settings there.
Note you can do any changes unless you are logged as administrator.
Another the registry by opening a run command and type in:
regedit click [OK] and on the Registry editor locate this Key:
[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies =
Edit if the IE Option is set to 1 set it to Zero.
[-]HKEY_CURRENT_USER/SOFTWARE/Policies/Microsoft/Internet
Explorer/Restrictions
= "NoBrowserOptions"
Try to delete it ("NoBrowserOptions") and Close the Registry and Restart
your computer.
Close the Registry and Reboot.
No options appear under Settings on the Advanced tab of the "Internet
Options" dialogue box in Windows Internet Explorer 7
http://support.microsoft.com/default.aspx/kb/928849
http://support.microsoft.com/kb/216583/en-us
= Any third-party Toolbar installed?.
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796
"Explorer Has Encountered an Error and Needs to Close":
http://support.microsoft.com/kb/822797/en-us
Run Disk Clean Up then Defrag in safe mode, Open the run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew Click [OK]
netsh winsock reset click [OK]
= Or Open a run command type in:
sfc /scannow click [OK] You will need XP CD for this operation to
accomplish.
nass
