J
John Corliss
Thinking that a memory leak problem I have with one of my programs could
be dealt with by using this highly recommended program (5 out of 5 in
both Snapfiles own rating as well as user popularity), I tried to
install the program.
*Note that I've NEVER had this program or any other like it installed on
my system.*
First I set a System Restore checkpoint, then I opened Total Uninstall
and allowed it to do its thing. After the program completed installing,
I got the following (tediously long) error message:
_______________________________________________
"One of the following two erros has occurred:
1) You are trying to reinstall FreeRAM XP Pro. Please exit, uninstall
the program first, and then reinstall.
2. You have moved the FreeRAM XP Pro program file away from its
installation location or renamed it. Please undo these chances, or
FreeRAM XP Pro may be unable to function correctly.
Note: FreeRAM XP Pro was installed to C:\Program Files\YourWare
Solutions\FreeRAM XP Pro; please return the program file to this
location if this error was caused by moving the program file.
Press OK to exit now."
_______________________________________________
I closed the error window (neither of which items applied) and let Total
Uninstall finish the final part of monitoring the installation.
*GROAN*, I thought to myself, "here I go again..." and started going
over my options for undoing the damage.
The Readme file for the program says the following (cut and pasted):
______________________________________________
"2. UNINSTALLING
Click on the Information menu in the program window (not in the system
tray), and select the uninstall option. See our website
(http://www.yourwaresolutions.com) for an image showing where to access
the uninstall option in the program, if you still cannot find it.
______________________________________________
The only problem of course, was that since the program *refused to run*,
uninstallation via this method was impossible. Not only that, but there
was *no listing* for the program in the Control Panel "Add/Remove
Programs" module either!
I immediately tried to use Total Uninstall to remove the program and the
result was a total crash of my system.
Luckily for me, I'm using Millennium Edition with System Restore, so
after rebooting and allowing Scandisk to check both of my hard drives, I
used that final option and it saved my bacon.
Final notes:
The website for the program
(http://www.yourwaresolutions.com/index.html) provides no means
whatsoever of contacting the program author(s):
"Unfortunately, we can no longer provide e-mail based support due to
technical, logistical, and practical issues. Please consult the FAQ if
you have a question about our software. For bug reports and feature
requests, you may tell us about it on our Feedback page. Thank you."
The FAQ doesn't deal with the issue and the "Feedback page" is "still
under construction".
YMMV, but my advice to everyone is to stay clear of this program,
*especially* if you're using W98 or W98SE, neither of which has System
Restore.
--
Regards from John Corliss
My current killfile: aafuss, Chrissy Cruiser, Slowhand Hussein, BEN
RITCHEY and others.
No adware, cdware, commercial software, crippleware, demoware, nagware,
PROmotionware, shareware, spyware, time-limited software, trialware,
viruses or warez please.
be dealt with by using this highly recommended program (5 out of 5 in
both Snapfiles own rating as well as user popularity), I tried to
install the program.
*Note that I've NEVER had this program or any other like it installed on
my system.*
First I set a System Restore checkpoint, then I opened Total Uninstall
and allowed it to do its thing. After the program completed installing,
I got the following (tediously long) error message:
_______________________________________________
"One of the following two erros has occurred:
1) You are trying to reinstall FreeRAM XP Pro. Please exit, uninstall
the program first, and then reinstall.
2. You have moved the FreeRAM XP Pro program file away from its
installation location or renamed it. Please undo these chances, or
FreeRAM XP Pro may be unable to function correctly.
Note: FreeRAM XP Pro was installed to C:\Program Files\YourWare
Solutions\FreeRAM XP Pro; please return the program file to this
location if this error was caused by moving the program file.
Press OK to exit now."
_______________________________________________
I closed the error window (neither of which items applied) and let Total
Uninstall finish the final part of monitoring the installation.
*GROAN*, I thought to myself, "here I go again..." and started going
over my options for undoing the damage.
The Readme file for the program says the following (cut and pasted):
______________________________________________
"2. UNINSTALLING
Click on the Information menu in the program window (not in the system
tray), and select the uninstall option. See our website
(http://www.yourwaresolutions.com) for an image showing where to access
the uninstall option in the program, if you still cannot find it.
______________________________________________
The only problem of course, was that since the program *refused to run*,
uninstallation via this method was impossible. Not only that, but there
was *no listing* for the program in the Control Panel "Add/Remove
Programs" module either!
I immediately tried to use Total Uninstall to remove the program and the
result was a total crash of my system.
Luckily for me, I'm using Millennium Edition with System Restore, so
after rebooting and allowing Scandisk to check both of my hard drives, I
used that final option and it saved my bacon.
Final notes:
The website for the program
(http://www.yourwaresolutions.com/index.html) provides no means
whatsoever of contacting the program author(s):
"Unfortunately, we can no longer provide e-mail based support due to
technical, logistical, and practical issues. Please consult the FAQ if
you have a question about our software. For bug reports and feature
requests, you may tell us about it on our Feedback page. Thank you."
The FAQ doesn't deal with the issue and the "Feedback page" is "still
under construction".
YMMV, but my advice to everyone is to stay clear of this program,
*especially* if you're using W98 or W98SE, neither of which has System
Restore.
--
Regards from John Corliss
My current killfile: aafuss, Chrissy Cruiser, Slowhand Hussein, BEN
RITCHEY and others.
No adware, cdware, commercial software, crippleware, demoware, nagware,
PROmotionware, shareware, spyware, time-limited software, trialware,
viruses or warez please.