B
Brian
Dear All,
I'd appreciate any help you might provide. I'm helping a friend with a
Windows XP/Winmodem problem. I'm trying to get their newly purchased (and
compatible) USR Internal PCI v.92 5699B modem. It is detected by the OS,
but the driver is not installing correctly. This modem should install using
the default Windows XP drivers (it shouldn't even prompt me to install a
driver), but it does, and no matter what driver I use (XP driver or latest
downloaded driver) I get the error message "Windows was unable to install
the modem", and then an additional error page stating that "specified
service does not exist as an installed service" (error 1060, apparently).
To help troubleshoot the problem, I have done a clean installation on a
spare hard drive and the modem installs itself and functions without a
hitch. This machine was upgraded from Windows 98 to Windows XP, so the
problem may lie there someplace. Attempting to install another Winmodem
(Motorola SM56 Voice) also gives the same error message. I'm tempted to try
an old ISA modem to see if it will give the same error message, but that
would mean taking it out of my system, and I really don't want to have to
turn it off
. I have subsequently tried reinstalling the latest service
pack, and also reinstalling Windows XP (just performing the upgrade again).
I'd really like to avoid doing a clean installation, but at this point
that's probably the only thing that will work...Unless you have any ideas?
I'd love to find out what service it thinks isn't running...all the standard
services are running, and there doesn't seem to be any security policy
issues (but maybe there are). Thanks for your help.
I'd appreciate any help you might provide. I'm helping a friend with a
Windows XP/Winmodem problem. I'm trying to get their newly purchased (and
compatible) USR Internal PCI v.92 5699B modem. It is detected by the OS,
but the driver is not installing correctly. This modem should install using
the default Windows XP drivers (it shouldn't even prompt me to install a
driver), but it does, and no matter what driver I use (XP driver or latest
downloaded driver) I get the error message "Windows was unable to install
the modem", and then an additional error page stating that "specified
service does not exist as an installed service" (error 1060, apparently).
To help troubleshoot the problem, I have done a clean installation on a
spare hard drive and the modem installs itself and functions without a
hitch. This machine was upgraded from Windows 98 to Windows XP, so the
problem may lie there someplace. Attempting to install another Winmodem
(Motorola SM56 Voice) also gives the same error message. I'm tempted to try
an old ISA modem to see if it will give the same error message, but that
would mean taking it out of my system, and I really don't want to have to
turn it off
. I have subsequently tried reinstalling the latest servicepack, and also reinstalling Windows XP (just performing the upgrade again).
I'd really like to avoid doing a clean installation, but at this point
that's probably the only thing that will work...Unless you have any ideas?
I'd love to find out what service it thinks isn't running...all the standard
services are running, and there doesn't seem to be any security policy
issues (but maybe there are). Thanks for your help.