Using the Microsoft tech support

[janet-m]

I run window XP Pro for the last 3.1/2 years from a legal copy. During all
this time Windows will check me out each time and then load all the new
updates. 10 days ago my IE browser that I keep on "BLANK" was invaded by
Microsoft that offered IE 7 and I couldn't get rid of it. Finally I
surrendered and installed IE 7 but still couldn't go back to my "BLANK"
page. I was told by friends it is a virus by Microsoft. For the first time
in my life I called MS and they helped me turn my home page back to Blank.
It was not in the "Internet option home page settings" that I know, but
elsewhere and very complicated. After thanking them and recycling the
machine, appeared from the dead an old program I erased long ago with
ADD/REMOVE and now came back to life. I called MS again and they were on the
phone with me, and took command of my machine, for over three hours. Under
my watching eyes they played with the registry so deep and wide that the
machine finally went dark and will not start. They finally admitted
inability to fix it.
The next day I took it to a shop where they started it without me losing any
data on my hard drive but now the MS updates will not load. The icon of the
updates sits near the clock and constantly flicker. I click it, it tries to
install, then declare it can't do it. This story is now going on for 10 days
and I am sick of clicking it back and forth for nothing. I wrote that
department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora
(e-mail address removed)

 

[Gerry]

Janet

You would do better to post here:
microsoft.public.windowsupdate

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[MowGreen [MVP]]

Updates are not installed successfully from Windows Update, from
Microsoft Update, or by using Automatic Updates after you repair a
Windows XP installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[nass]

I run window XP Pro for the last 3.1/2 years from a legal copy. During all
this time Windows will check me out each time and then load all the new
updates. 10 days ago my IE browser that I keep on "BLANK" was invaded by
Microsoft that offered IE 7 and I couldn't get rid of it. Finally I
surrendered and installed IE 7 but still couldn't go back to my "BLANK"
page. I was told by friends it is a virus by Microsoft. For the first time
in my life I called MS and they helped me turn my home page back to Blank.
It was not in the "Internet option home page settings" that I know, but
elsewhere and very complicated. After thanking them and recycling the
machine, appeared from the dead an old program I erased long ago with
ADD/REMOVE and now came back to life. I called MS again and they were on the
phone with me, and took command of my machine, for over three hours. Under
my watching eyes they played with the registry so deep and wide that the
machine finally went dark and will not start. They finally admitted
inability to fix it.
The next day I took it to a shop where they started it without me losing any
data on my hard drive but now the MS updates will not load. The icon of the
updates sits near the clock and constantly flicker. I click it, it tries to
install, then declare it can't do it. This story is now going on for 10 days
and I am sick of clicking it back and forth for nothing. I wrote that
department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora
(e-mail address removed)

make sure the machine are malware/virus free!
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Re-enable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Run disk clean up and reboot then perform these steps:

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144
You cannot install some updates or programs: Go to:
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798&Product=winxp

You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when you
try to use the Windows Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/836941

Please copy and paste the following into a Notepad and Save it as Reg.bat on
your Desktop then double click the Reg.bat to execute it and click "YES" to
register the Required DLLs for the windows updates engine.

regsvr32 Msxml.dll
regsvr32 Msxml2.dll
regsvr32 atl.dll
regsvr32 wuapi.dll
regsvr32 inetcomm.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 cryptsvc.dll
regsvr32 dssenh.dll
regsvr32 qmgr.dll
regsvr32 wuapi.dll
regsvr32 oleaut32.dll
regsvr32 qmgrprxy.dll
regsvr32 wups2.dll
net start wuauserv


Reboot the machine and see if you will be able to get and install any updates.


Dial-a-fix
http://wiki.djlizard.net/Dial-a-fix
HTH.
nass

 

[janet-m]

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it started
installing SP3. An operation that took about three hours to complete despite
my very fast cable connection. It also restored many icons from generic to
their original luster and installed IE 7. This is excellent. It also told me
to return to the MS site after installation to install another six updates
needed. After the installation I returned to the MS update site but that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder what
that is?

As for exposing my E-mail address then it is a mistake I made long long ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90% junk
that is filtered at the server page and never reach my machine. Thanks for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I run window XP Pro for the last 3.1/2 years from a legal copy. During
all this time Windows will check me out each time and then load all the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of it.
Finally I surrendered and installed IE 7 but still couldn't go back to my
"BLANK" page. I was told by friends it is a virus by Microsoft. For the
first time in my life I called MS and they helped me turn my home page
back to Blank. It was not in the "Internet option home page settings"
that I know, but elsewhere and very complicated. After thanking them and
recycling the machine, appeared from the dead an old program I erased
long ago with ADD/REMOVE and now came back to life. I called MS again and
they were on the phone with me, and took command of my machine, for
over three hours. Under my watching eyes they played with the registry so
deep and wide that the machine finally went dark and will not start. They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me losing
any data on my hard drive but now the MS updates will not load. The icon
of the updates sits near the clock and constantly flicker. I click it, it
tries to install, then declare it can't do it. This story is now going on
for 10 days and I am sick of clicking it back and forth for nothing. I
wrote that department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora

 

[nass]

If you read my reply to your message you will find the error code listed and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it started
installing SP3. An operation that took about three hours to complete despite
my very fast cable connection. It also restored many icons from generic to
their original luster and installed IE 7. This is excellent. It also told me
to return to the MS site after installation to install another six updates
needed. After the installation I returned to the MS update site but that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder what
that is?

As for exposing my E-mail address then it is a mistake I made long long ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90% junk
that is filtered at the server page and never reach my machine. Thanks for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I run window XP Pro for the last 3.1/2 years from a legal copy. During
all this time Windows will check me out each time and then load all the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of it.
Finally I surrendered and installed IE 7 but still couldn't go back to my
"BLANK" page. I was told by friends it is a virus by Microsoft. For the
first time in my life I called MS and they helped me turn my home page
back to Blank. It was not in the "Internet option home page settings"
that I know, but elsewhere and very complicated. After thanking them and
recycling the machine, appeared from the dead an old program I erased
long ago with ADD/REMOVE and now came back to life. I called MS again and
they were on the phone with me, and took command of my machine, for
over three hours. Under my watching eyes they played with the registry so
deep and wide that the machine finally went dark and will not start. They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me losing
any data on my hard drive but now the MS updates will not load. The icon
of the updates sits near the clock and constantly flicker. I click it, it
tries to install, then declare it can't do it. This story is now going on
for 10 days and I am sick of clicking it back and forth for nothing. I
wrote that department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora

 

[Gerry]

Janet

Possibility
You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message
when you try to use the Windows Update Web site or the Microsoft Update
Web site
http://support.microsoft.com/kb/836941

Mow Green is better placed than I to clarify this point.

Most ISP's allow for more than one email address within their service.
All filtering services need to be carefully monitored as they are 100%
accurate. If you are getting large volumes of spam and some of it is
sickening you should change your email address. Just munging your
address may stop some but having changed my address as used in the
newsgroups some time ago I have found it does not diminish.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
janet-m wrote:
that is?

 

[janet-m]

Dear nass

I did read your message and I did go to the site.
They mention many files of the 0x80072EE class and they suggest I download
self extractor cabinet file # (836941.exe) which I did.

But activating this file freezes my machine that even the "window task
manager" that lists active programs and can stop any program causing
troubles, even window task manager freezes completely.
Going to "Start\Turn off" to shut the machine will not work as the whole
machine is frozen and only pulling the plug helps.
Then on start again window restore the machine to life. I have this
836941.exe in front of me but it is not usable.

I thank you for your time nass, and hope you can help further in this
problem

Janet

If you read my reply to your message you will find the error code listed
and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it started
installing SP3. An operation that took about three hours to complete
despite
my very fast cable connection. It also restored many icons from generic
to
their original luster and installed IE 7. This is excellent. It also told
me
to return to the MS site after installation to install another six
updates
needed. After the installation I returned to the MS update site but that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder
what
that is?

As for exposing my E-mail address then it is a mistake I made long long
ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90%
junk
that is filtered at the server page and never reach my machine. Thanks
for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora

Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy. During
all this time Windows will check me out each time and then load all
the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of it.
Finally I surrendered and installed IE 7 but still couldn't go back to
my
"BLANK" page. I was told by friends it is a virus by Microsoft. For
the
first time in my life I called MS and they helped me turn my home page
back to Blank. It was not in the "Internet option home page settings"
that I know, but elsewhere and very complicated. After thanking them
and
recycling the machine, appeared from the dead an old program I erased
long ago with ADD/REMOVE and now came back to life. I called MS again
and
they were on the phone with me, and took command of my machine, for
over three hours. Under my watching eyes they played with the registry
so
deep and wide that the machine finally went dark and will not start.
They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me
losing
any data on my hard drive but now the MS updates will not load. The
icon
of the updates sits near the clock and constantly flicker. I click it,
it
tries to install, then declare it can't do it. This story is now going
on
for 10 days and I am sick of clicking it back and forth for nothing. I
wrote that department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora

 

[nass]

Okay Janet,
We need first to make sure the machine is malware/virus free then get the
error log from the Event Viewer for us to analysis and help you further!

Open a run command and type in:
regedit click [OK] then locate this Key:
[-]HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
= Set the value of "PowerDownAfterShutdown" to (1).
Close the registry Editor and see if you can shutdown your computer, does it
help?

Use this tool to see what taken the most usage of the CPU on your machine.
ShellExView v1.19 - Shell Extensions Manager
http://www.nirsoft.net/utils/shexview.html

Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.bleepingcomputer.com/forums/
Or other appropriate
forums for expert analysis, not here.
Can you please send me a copy at (e-mail address removed) , remove
the obvious to email me.
Let us know your progress.
nass
----
http://www.nasstec.co.uk

Dear nass

I did read your message and I did go to the site.
They mention many files of the 0x80072EE class and they suggest I download
self extractor cabinet file # (836941.exe) which I did.

But activating this file freezes my machine that even the "window task
manager" that lists active programs and can stop any program causing
troubles, even window task manager freezes completely.
Going to "Start\Turn off" to shut the machine will not work as the whole
machine is frozen and only pulling the plug helps.
Then on start again window restore the machine to life. I have this
836941.exe in front of me but it is not usable.

I thank you for your time nass, and hope you can help further in this
problem

Janet

If you read my reply to your message you will find the error code listed
and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it started
installing SP3. An operation that took about three hours to complete
despite
my very fast cable connection. It also restored many icons from generic
to
their original luster and installed IE 7. This is excellent. It also told
me
to return to the MS site after installation to install another six
updates
needed. After the installation I returned to the MS update site but that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder
what
that is?

As for exposing my E-mail address then it is a mistake I made long long
ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90%
junk
that is filtered at the server page and never reach my machine. Thanks
for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora



Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy. During
all this time Windows will check me out each time and then load all
the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of it.
Finally I surrendered and installed IE 7 but still couldn't go back to
my
"BLANK" page. I was told by friends it is a virus by Microsoft. For
the
first time in my life I called MS and they helped me turn my home page
back to Blank. It was not in the "Internet option home page settings"
that I know, but elsewhere and very complicated. After thanking them
and
recycling the machine, appeared from the dead an old program I erased
long ago with ADD/REMOVE and now came back to life. I called MS again
and
they were on the phone with me, and took command of my machine, for
over three hours. Under my watching eyes they played with the registry
so
deep and wide that the machine finally went dark and will not start.
They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me
losing
any data on my hard drive but now the MS updates will not load. The
icon
of the updates sits near the clock and constantly flicker. I click it,
it
tries to install, then declare it can't do it. This story is now going
on
for 10 days and I am sick of clicking it back and forth for nothing. I
wrote that department in MS who helped me but no help came from them.
Can any MVP help me from here?
Thank you
Drora

 

[janet-m]

Dear nass.
Your knowledge in this matter is simply breathtaking. Wonderful indeed !
I tried to follow your very long advice , went about half way, then
remembered how Microsoft own advisers taking over may machine from India
screwed it so badly when they went so extensively into the registry,
deleting and reorganizing.
So I stopped and didn't go all the way.
I was about to pack the machine and take it back to the shop when Lady Luck
came visiting.
All of a sudden an update icon appeared all by itself near the clock, and
after completing its download, it started installing. After installation
ended and computer re-booted I went to the update site and it was opened for
me as always before.
Explanation to this I don't have, nor do I care to explain it. Let's say the
God of the computers or lady luck did it. I am happy and out of troubles.
Many thanks to all who helped in this mess, The MVPs here and in MS own tech
support center.

Janet.

Okay Janet,
We need first to make sure the machine is malware/virus free then get the
error log from the Event Viewer for us to analysis and help you further!

Open a run command and type in:
regedit click [OK] then locate this Key:
[-]HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
= Set the value of "PowerDownAfterShutdown" to (1).
Close the registry Editor and see if you can shutdown your computer, does
it
help?

Use this tool to see what taken the most usage of the CPU on your machine.
ShellExView v1.19 - Shell Extensions Manager
http://www.nirsoft.net/utils/shexview.html

Have a look in the Event Viewer and send us the error messages you will
see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be
sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it
on
Reboot.
http://oca.microsoft.com/en/windiag.asp.

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.bleepingcomputer.com/forums/
Or other appropriate
forums for expert analysis, not here.
Can you please send me a copy at (e-mail address removed) ,
remove
the obvious to email me.
Let us know your progress.
nass
----
http://www.nasstec.co.uk

Dear nass

I did read your message and I did go to the site.
They mention many files of the 0x80072EE class and they suggest I
download
self extractor cabinet file # (836941.exe) which I did.

But activating this file freezes my machine that even the "window task
manager" that lists active programs and can stop any program causing
troubles, even window task manager freezes completely.
Going to "Start\Turn off" to shut the machine will not work as the whole
machine is frozen and only pulling the plug helps.
Then on start again window restore the machine to life. I have this
836941.exe in front of me but it is not usable.

I thank you for your time nass, and hope you can help further in this
problem

Janet

If you read my reply to your message you will find the error code
listed
and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

:

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it
started
installing SP3. An operation that took about three hours to complete
despite
my very fast cable connection. It also restored many icons from
generic
to
their original luster and installed IE 7. This is excellent. It also
told
me
to return to the MS site after installation to install another six
updates
needed. After the installation I returned to the MS update site but
that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder
what
that is?

As for exposing my E-mail address then it is a mistake I made long
long
ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90%
junk
that is filtered at the server page and never reach my machine. Thanks
for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora



Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy.
During
all this time Windows will check me out each time and then load all
the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of
it.
Finally I surrendered and installed IE 7 but still couldn't go back
to
my
"BLANK" page. I was told by friends it is a virus by Microsoft.
For
the
first time in my life I called MS and they helped me turn my home
page
back to Blank. It was not in the "Internet option home page
settings"
that I know, but elsewhere and very complicated. After thanking
them
and
recycling the machine, appeared from the dead an old program I
erased
long ago with ADD/REMOVE and now came back to life. I called MS
again
and
they were on the phone with me, and took command of my machine,
for
over three hours. Under my watching eyes they played with the
registry
so
deep and wide that the machine finally went dark and will not
start.
They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me
losing
any data on my hard drive but now the MS updates will not load. The
icon
of the updates sits near the clock and constantly flicker. I click
it,
it
tries to install, then declare it can't do it. This story is now
going
on
for 10 days and I am sick of clicking it back and forth for
nothing. I
wrote that department in MS who helped me but no help came from
them.
Can any MVP help me from here?
Thank you
Drora

 

[nass]

Hi janet,
I'm glad your issue sorted out one way or another. But it will be best if
you run through the cleaning steps to make sure the machine is clean?.
Thanks for your feedback.
Good luck
nass
---
http://www.nasstec.co.uk

Dear nass.
Your knowledge in this matter is simply breathtaking. Wonderful indeed !
I tried to follow your very long advice , went about half way, then
remembered how Microsoft own advisers taking over may machine from India
screwed it so badly when they went so extensively into the registry,
deleting and reorganizing.
So I stopped and didn't go all the way.
I was about to pack the machine and take it back to the shop when Lady Luck
came visiting.
All of a sudden an update icon appeared all by itself near the clock, and
after completing its download, it started installing. After installation
ended and computer re-booted I went to the update site and it was opened for
me as always before.
Explanation to this I don't have, nor do I care to explain it. Let's say the
God of the computers or lady luck did it. I am happy and out of troubles.
Many thanks to all who helped in this mess, The MVPs here and in MS own tech
support center.

Janet.

Okay Janet,
We need first to make sure the machine is malware/virus free then get the
error log from the Event Viewer for us to analysis and help you further!

Open a run command and type in:
regedit click [OK] then locate this Key:
[-]HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
= Set the value of "PowerDownAfterShutdown" to (1).
Close the registry Editor and see if you can shutdown your computer, does
it
help?

Use this tool to see what taken the most usage of the CPU on your machine.
ShellExView v1.19 - Shell Extensions Manager
http://www.nirsoft.net/utils/shexview.html

Have a look in the Event Viewer and send us the error messages you will
see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be
sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it
on
Reboot.
http://oca.microsoft.com/en/windiag.asp.

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.bleepingcomputer.com/forums/
Or other appropriate
forums for expert analysis, not here.
Can you please send me a copy at (e-mail address removed) ,
remove
the obvious to email me.
Let us know your progress.
nass
----
http://www.nasstec.co.uk

Dear nass

I did read your message and I did go to the site.
They mention many files of the 0x80072EE class and they suggest I
download
self extractor cabinet file # (836941.exe) which I did.

But activating this file freezes my machine that even the "window task
manager" that lists active programs and can stop any program causing
troubles, even window task manager freezes completely.
Going to "Start\Turn off" to shut the machine will not work as the whole
machine is frozen and only pulling the plug helps.
Then on start again window restore the machine to life. I have this
836941.exe in front of me but it is not usable.

I thank you for your time nass, and hope you can help further in this
problem

Janet






If you read my reply to your message you will find the error code
listed
and
how to troubleshoot it!

HTH.
nass
--
http://www.nasstec.co.uk

:

Dear MowGreen (MVP)

Method #1 you suggested did the trick and allowed the updates to flow.

I thought that my XP with SP2 is the latest but to my surprise it
started
installing SP3. An operation that took about three hours to complete
despite
my very fast cable connection. It also restored many icons from
generic
to
their original luster and installed IE 7. This is excellent. It also
told
me
to return to the MS site after installation to install another six
updates
needed. After the installation I returned to the MS update site but
that
now was locked and gave me a notice of ERROR # 0x80072EE2. I wonder
what
that is?

As for exposing my E-mail address then it is a mistake I made long
long
ago
and by now I get E-mails from Tibet to Honolulu... 10% usable and 90%
junk
that is filtered at the server page and never reach my machine. Thanks
for
the reminder anyway.
Please decipher this Error # 0x80072EE2 for me and
Thank you very much.
Drora



Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Do Method 1 and then see if the updates will install now.
If no joy, use Method 2.

AND, if you post your real email address in newsgroups it will be
harvested by spammers. Please read:

Address Munging FAQ: Spam-Blocking Your Email Address
http://members.aol.com/emailfaq/mungfaq.html


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


janet-m wrote:

I run window XP Pro for the last 3.1/2 years from a legal copy.
During
all this time Windows will check me out each time and then load all
the
new updates. 10 days ago my IE browser that I keep on "BLANK" was
invaded by Microsoft that offered IE 7 and I couldn't get rid of
it.
Finally I surrendered and installed IE 7 but still couldn't go back
to
my
"BLANK" page. I was told by friends it is a virus by Microsoft.
For
the
first time in my life I called MS and they helped me turn my home
page
back to Blank. It was not in the "Internet option home page
settings"
that I know, but elsewhere and very complicated. After thanking
them
and
recycling the machine, appeared from the dead an old program I
erased
long ago with ADD/REMOVE and now came back to life. I called MS
again
and
they were on the phone with me, and took command of my machine,
for
over three hours. Under my watching eyes they played with the
registry
so
deep and wide that the machine finally went dark and will not
start.
They
finally admitted inability to fix it.
The next day I took it to a shop where they started it without me
losing
any data on my hard drive but now the MS updates will not load. The
icon
of the updates sits near the clock and constantly flicker. I click
it,
it
tries to install, then declare it can't do it. This story is now
going
on
for 10 days and I am sick of clicking it back and forth for
nothing. I
wrote that department in MS who helped me but no help came from
them.
Can any MVP help me from here?